Tanjalin Peters

• Improved overall security by conducting regular patrols and monitoring surveillance systems.
• Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
• Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
• Reduced incident response times by implementing efficient emergency procedures and collaborating with local law enforcement agencies.

• Oversee daily Design Studio Security Operations.
• Coach and issue write-ups when Team Members are not properly performing their duties.
• Manage Tesla Camera Monitoring Data Sheet, Delivery Logs, and Parking Permit Logs.
• Coordinate with Tesla Design Studio Management when Security is required for Operations/Events.
• Establish Communication between AUS and Tesla Security Management.
• Conduct overnight Field Patrol to ensure the security of multiple Tesla Locations.

• Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
• Contacted law enforcement in case of unauthorized persons, documents and materials.
• Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
• Monitored employee activities, confirming compliance with security regulations.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.

• MDR Camera Monitoring
• Monitor 100+ Cameras located at multiple Tesla Locations to prevent theft/vandalism
• Report all theft/vandalism to Law Enforcement and Tesla Security Management (TSOC)
• Trained Team on Design Studio Operations and how to use Camera Functions
• Escort Contractors and Visitors as needed
• Perform Inspections on Security Professionals to ensure they are performing their assigned duties properly
• Maintain visual inspection of the Lobby to ensure the safety of Visitors and enforce all Tesla rules and regulations
• Protect all Tesla Projects from outside sources and maintaining a high level of confidentiality

• Restocked and organized merchandise in front lanes.
• Helped customers complete purchases, locate items and join reward programs.
• Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
• Worked flexible schedule and extra shifts to meet business needs.
• Operated cash register to record transactions accurately and efficiently.

sale

• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
• Kept apprised of emerging trends and provided informative customer service to assist in product selection.
• Built and maintained effective relationships with peers and upper management to drive team success toward common sales, service and operational goals.
• Mentored team members in mastering sales techniques to consistently exceed objectives.
• Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

• Stayed up to date on store promotions, payment policies and security practices.
• Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
• Observed customer behaviors to identify security threats and escalate concerns to supervisors.
• Demonstrated products to customers, discussed features and redirected objections to capture sales.
• Trained all new sales employees on effective sales, service and operational strategies to maximize team performance.
• Processed orders through system and coordinated product deliveries.

• Learned roles of other departments to provide coverage and keep store operational.
• Trained new team members in cash register operation, stock procedures, and customer service.
• Worked closely with front-end staff to assist customers.
• Maximized customer satisfaction by assisting customers complete purchases, locate items and sign up for rewards programs.

• Maintained high productivity by efficiently processing cash, credit, debit, and voucher program payments for customers.
• Troubleshot and resolved issues with cash registers, card scanners, and printers.
• Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
• Helped customers update accounts, sign up for new services and take advantage of special offers.
• Trained new team members in cash register operation, stock procedures, and customer service.
• Helped customers find specific products, answering questions and offering advice.