Tanji Fountain

As a growth champion for Integrated Guarding services, especially Remote Guarding, leading revenue, training, marketing, and strategic development within the protective services industry. I orchestrate impactful learning experiences for our field team, collaborating with Regional Sales Teams to ensure peak performance.

• Accomplished multiple tasks within established timeframes.
• Uncovers customer needs and motivations
• Delivers presentations, demos, and training (US & Canada)
• Research and communicates competitive intelligence
• Innovate sales training and content delivery
• Develops engaging sales enablement tools and resources
• Supports all Technology go-to-market strategy execution
• Collaborates on cross-functional product launches
• Master product knowledge (features, benefits, value proposition, target audience) and effectively communicate it to sales and internal teams
• Translates technical content for non-technical audiences.

Spearheaded revenue growth, training, marketing, and strategic development for Integrated Guarding services, especially Remote Guarding, by collaborating with Innovation, Sales Support, and Operations teams. My deep understanding of our product and service portfolio allows me to deliver innovative solutions to all stakeholders.

• Developed strong relationships with clients, leading to increased loyalty and repeat business.
• Assisted sales team during pre-project phase with preparation and execution of bid research.
• Collaborated with cross-functional teams to ensure seamless client experience throughout all touchpoints.
• Develops engaging sales enablement tools and resources.
• Developed and enhanced relationships with existing customers through excellent customer service and timely follow-up.

Ensured the quality and feasibility of Securitas Protective Services Solutions by reviewing and approving design proposals for video surveillance, access control, and intrusion detection systems.

• Maintained detailed documentation of support interactions, ensuring valuable insights are preserved for future reference and analysis.
• Acted as a liaison between clients and development teams, ensuring timely communication during critical incidents.
• Improved customer satisfaction by addressing and resolving technical issues swiftly and efficiently.
• Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
• Manage region Salesforce dashboard, sales tracking, and training.

Leveraged my entrepreneurial spirit and exceptional follow-up skills to build long-term business relationships while passionately promoting products and services.

• Proved successful working within tight deadlines and a fast-paced environment.
• Excellent communication skills, both verbal and written.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Tracking and maintaining the appropriate customer follow-up processes.
• Own and coordinate all aspects of the sales cycle within assigned accounts.

Served as a solutions expert, possessing in-depth knowledge of their entire product portfolio and a solid understanding of the components and systems that integrate with their cloud-hosted platform

• Developed and presented talks on available products and services that could meet current business needs.
• Managed multiple accounts simultaneously while maintaining a high level of responsiveness to client inquiries and concerns.
• Delivered engaging presentations demonstrating product features and benefits that resonate with clients'' unique requirements.
• Prospecting, signing, cultivating, and growing new dealer partners
• Responding to dealer partner and end-user requests for information.

Lead and managed a North and South Carolina sales team, driving them to achieve revenue goals while strategically direct your team's efforts to effectively support sales opportunities within their assigned territories.

• Improved team performance by providing regular coaching, training, and mentoring to sales representatives.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• You excel at multitasking, providing support to team members as they juggle individual clients, sales opportunities, and various initiatives.
• Directs sales forecasting activities and sets performance goals accordingly.
• Demonstrates technical skills utilizing Salesforce, Citrix/Mastermind and Gryphon Network.