Tanjina Islam

Collaborated with multiple project managers in the design team to complete various tasks related to a project before a project can move onto the construction phase. Looked at AutoCAD designs to analyze data and organize them onto spreadsheets. Conducted multiple field-visits to analyze a project site in-person.

• Examined documents and materials, recorded changes in data and determined proper indexing or processing tasks to support office filing procedures.
• Typed letters, e-mails, memorandums and other documents and submitted work to originating staff member for review, changes and approval.
• Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
• Processed documents and materials to disseminate information to appropriate parties.
• Maintained filing system and organized customer documents for easy retrieval of information.

• Monitored and tracked budgets and expenses.
• Oversaw payments in cash/credit or debit cards and indirect methods.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Interacted with customers by phone, email, or in-person to provide information.
• Created and maintained detailed records of all office activities.
• Prepared and edited documents to produce precise, accurate and professional communication.
• Managed daily data entry and kept clerical information accurate and up-to-date.

• Greet and welcome customers into the store and assisted them in finding items they were looking for.
• Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces.
• Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
• Investigated and resolved customer inquiries and complaints quickly.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.

• Performed cash, card and check transactions to complete customer purchases.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Worked closely with shift manager to solve problems and handle customer concerns.
• Maintained current knowledge of store promotions and highlighted sales to customers.
• Worked with floor team and managers to meet wide range of customer needs.

• Tend to dogs and other pets
• Take them on walks, feed and care for them
• Meet new clients daily and work on building a solid client base by building and maintaining good relationship with clients and providing them with a pleasant and memorable service.
• Followed optimal schedules for animals as set by owners or supervisors.
• Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
• Kept records of all activities to keep owners fully informed on pet exercise and training progress.
• Handle payments in cash/cashless payment