Tankwa Olive Dzela-leh
Bowie,MD
Summary
Proven expertise in maintaining impeccable cleanliness and guest satisfaction, demonstrated during tenure at FINI HOTEL LIMBE. Skilled in deep cleaning protocols and efficient time management, I significantly contributed to the hotel's reputation for comfort. My dedication to safe chemical handling and collaborative work ethic ensures enhanced operational efficiency and guest experience.
Overview
6
6
years of professional experience
Work History
Hotel Housekeeper
FINI HOTEL LIMBE
01.2020 - 11.2022
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Vacuumed and mopped floors in guest rooms and common areas to maintain clean and tidy environment.
- Contributed to the hotel''s reputation for cleanliness and comfort by providing exceptional service to all guests.
- Inspected guest rooms, lobbies, and common areas to verify cleanliness and tidiness.
- Replenished toilet paper, soaps and shampoos in hotel guest rooms to provide adequate toiletries for guests.
- Demonstrated positive and professional attitude with guests, coworkers and management to contribute to positive work environment and maintain reputation of hotel.
- Collaborated with other housekeeping staff to maintain a positive work environment, resulting in improved efficiency.
Housekeeping Room Attendant
Etta Palace Hotel Buea
08.2016 - 12.2019
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
Education
Bachelor of Arts - Accounting
University of Bamenda Cameroon
Bamenda12.2016
Skills
- Bed making proficiency
- Cleaning techniques
- Room turnover
- Bathroom cleaning proficiency
- Safe Chemical Handling
- Chemical handling knowledge
- Dusting abilities
- Laundry expertise
- Time Management
- Deep Cleaning Protocols
Languages
English
Full Professional
Timeline
Hotel Housekeeper
FINI HOTEL LIMBE
01.2020 - 11.2022
Housekeeping Room Attendant
Etta Palace Hotel Buea
08.2016 - 12.2019
Bachelor of Arts - Accounting
University of Bamenda Cameroon
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