TANMAY VAIVADE

· Managed client-facing operations with focus on stakeholder communication, service delivery, and issue resolution.

· Led reporting activities including dashboards, MIS, performance tracking, and operational reviews.

· Coordinated with multiple internal teams to ensure timely execution of deliverables and SLA adherence.

· Improved client engagement through proactive follow-ups and relationship management.

· Managed hotel and corporate client RFPs ensuring timely responses and coordination.

· Conducted audits and quality checks using Excel-based reporting systems.

· Created and streamlined reporting formats to improve operational visibility and decision-making.

· Collaborated with internal stakeholders for workflow management and escalation handling.

· Achieved sales targets through upselling and cross-selling banking and financial products.

· Built long-term customer relationships through consistent engagement and proactive servicing.

· Increased branch sales performance through customer outreach and lead follow-up activities.

· Managed B2B and B2C sales operations for domestic and international holiday packages across six Mumbai branches.

· Coordinated with travel agents, hotels, and suppliers to design customized travel itineraries.

· Negotiated with hotels and vendors to achieve 10–15% cost optimization and improve profit margins.

· Consistently achieved monthly booking targets exceeding 100+ bookings per branch.

· Developed and promoted Mumbai city tours and experiential travel products.

· Created content for website, print media, and social media marketing initiatives.

· Supported travel sales operations and customer servicing activities.

· Assisted customers with travel bookings, itinerary queries, and issue resolution.