Summary
Overview
Work History
Education
Skills
Timeline

TANNA THOMAS

Placement Unlimited / Ac Hotel Marriott
Waco,TX
21
years of professional experience

Social Media consultant/Live Chat Agent who blends social media strategy, community management, and live chat support to strengthen brand visibility and customer response. Uses social media metrics to refine content and improve engagement, while coordinating with marketing teams to keep messaging consistent across platforms. Supports customers in real time and handles 10–25 live chat conversations per day, resolving account questions with a service-focused approach.

Work History

Housekeeper

2 Months
Placement Unlimited / Ac Hotel Marriott | 06.2026 - Current

Prepped all areas promptly and thuraly

  • Supervised daily cleaning operations to ensure high standards of hygiene and customer satisfaction.
  • Developed and implemented streamlined cleaning processes, reducing time spent on routine tasks without compromising quality.
  • Adapted cleaning strategies based on client feedback, enhancing service delivery and overall guest experience.
  • Ensured adherence to health regulations by maintaining accurate records of cleaning schedules and procedures audits.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.

Hospitality Team Member

3 Months
Jack Of All Trades Temporary Service | 03.2026 - 06.2026

Helped organizing, setting up and cleaning sections, waited on and served large amounts of customers.

Completed all tasks and stayed in compliance with protocols, in a timely fashion.

Properly, prepped and cleaned work areas with designated chemicals and equipment.

  • Assisted team in maintaining cleanliness and organization of dining areas, promoting a welcoming atmosphere for patrons.
  • Delivered exceptional customer service in fast-paced environments, ensuring guest satisfaction and addressing inquiries promptly.

Social Media consultant/Live Chat Agent

7 Years
Support Services Group | 02.2019 - 02.2026

I helped with customer service, by helping them to find any issues with their accounts with Fandul Gambling company.

  • Developed and implemented comprehensive social media strategies that enhanced brand visibility and engagement across platforms.
  • Provided real-time customer support through live chat, improving response times and customer satisfaction ratings.
  • Analyzed social media metrics to refine content strategies, driving increased audience engagement and brand loyalty.
  • Collaborated with cross-functional teams to align social media initiatives with marketing campaigns, ensuring cohesive messaging.
  • Managed community interactions on social media, addressing customer inquiries and feedback to maintain positive brand reputation.
  • Assessed data gleaned from social media activities and campaigns and made suggestions to improve effectiveness.

CNA/CMA

1 Year
Legacy Oaks Hill | 01.2017 - 01.2018

I worked with Alhizmer and Dementia patients with sinor citizens. I helped feed, bathed, and clothed them. I also helped passing and adminstrating with medication with my patients.

  • Provided compassionate patient care by assisting with daily living activities, enhancing residents' comfort and dignity.
  • Administered medications accurately and timely, ensuring compliance with safety protocols and improving health outcomes.
  • Documented patient observations and reported changes to nursing staff, facilitating immediate response to care needs.
  • Assisted in maintaining a clean and safe environment by following sanitation protocols, reducing infection risks.
  • Monitored vital signs and documented results, ensuring accurate patient records and timely interventions.
  • Engaged residents in meaningful activities, promoting social interaction and enhancing overall well-being.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.
  • Documented patient care services by charting in designated areas.

CNA

4 Years 2 Months
Westminster | 04.2009 - 06.2013
  • Provided compassionate patient care by assisting with daily activities, enhancing overall patient comfort and satisfaction.
  • Assisted in the implementation of safety protocols, contributing to a secure environment for both patients and staff.
  • Maintained a clean, safe environment for the patient by adhering to infection control policies and procedures.
  • Answered patient call lights promptly and responded to requests appropriately.
  • Demonstrated excellent customer service skills when interacting with patients, families and guests.
  • Assisted patients in ambulation and transfers using proper body mechanics.
  • Reported changes in patient conditions to registered nurse or physician.
  • Observed patients for any physical or emotional changes, reported findings to medical staff immediately.
  • Ensured compliance with HIPAA regulations regarding confidentiality of information.
  • Monitored food intake and output as directed by nursing staff.
  • Transported residents within the facility as needed.
  • Provided emotional support to family members during difficult times.
  • Utilized appropriate safety measures when handling hazardous materials or waste products.
  • Recognized signs, symptoms of abuse, neglect and reported them per policy.
  • Assisted with range of motion exercises and other rehabilitative activities per physician orders.
  • Collaborated with interdisciplinary team members to ensure quality patient care was delivered at all times.
  • Developed personalized care plans through collaboration with healthcare professionals, improving patient engagement and adherence to treatment.
  • Conducted routine cleanliness checks and maintained infection control standards, resulting in a hygienic and safe care setting.
  • Responded promptly to patient needs and concerns, building trust and rapport while promoting a positive care experience.
  • Engaged in ongoing professional development, participating in training sessions to enhance skills and ensure compliance with health regulations.
  • Provided assistance with activities of daily living, including bathing, dressing and grooming.
  • Performed vital sign assessments, such as taking blood pressure and temperature.

Restaurant Hostess

2 Months
Bartletts | 05.2005 - 07.2005
  • Greeted and seated guests efficiently, ensuring a welcoming atmosphere and enhancing the overall dining experience.
  • Collaborated with servers and kitchen staff to ensure timely service and customer satisfaction during peak hours.
  • Handled customer inquiries and complaints professionally, resolving issues promptly to maintain high service quality.
  • Monitored dining area cleanliness and ambiance, ensuring compliance with health and safety regulations for guest comfort.
  • Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
  • Greeted customers and escorted them to their tables.

Education

Certified Medical Assistant - CMA

Legacy Oaks Hills | Austin, TX | 02-2019

Certified Nurse Assistance - CNA

Westminister | Austin, TX | 01-2013

Austin American Youth Works | Austin, TX | 01-2001

Skills

Medication administration
Vital sign monitoring
Activities of daily living assistance
Patient mobility assistance
Patient observation
Infection control
Compliance standards
Team collaboration
Care documentation
Resident engagement
Catheter care
Wound care support
CPR certification
CNA certification
HIPAA privacy

Timeline

Housekeeper

Placement Unlimited / Ac Hotel Marriott
06.2026 - CurrentRead More

Hospitality Team Member

Jack Of All Trades Temporary Service
03.2026 - 06.2026Read More

Social Media consultant/Live Chat Agent

Support Services Group
02.2019 - 02.2026Read More

CNA/CMA

Legacy Oaks Hill
01.2017 - 01.2018Read More

CNA

Westminster
04.2009 - 06.2013Read More

Restaurant Hostess

Bartletts
05.2005 - 07.2005Read More

Austin American Youth Works

Read More

Westminister

Certified Nurse Assistance from CNA
Read More

Legacy Oaks Hills

Certified Medical Assistant from CMA
Read More
TANNA THOMAS