Tanner Allen

The Technical Support Analyst position is responsible for supporting DSR commercial business customers in a technical manner; advising, guiding, and troubleshooting concerns and questions with broadband Internet set up and execution of new/updated services. Technical Support Analysts will interact with clients via phone, chat, and email and use an open minded and flexible approach to conform to the need of the client and business including but not limited to; communication styles, hours of operations, and changing priorities in projects and business focuses.

• Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
• Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
• Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
• Monitored medication administration, maintaining accurate records to ensure client safety and compliance with prescribed treatment plans.
• Participated in ongoing training opportunities to stay current on best practices in disability support services.