Tanner Bilby
Ventura,California
Summary
Business student with over 3 years of experience in customer service and operational roles. Skilled in building quality relationships and ensuring client satisfaction. Proven ability to adapt to dynamic environments and meet deadlines consistently. Strong leadership and communication abilities.
Overview
3
3
years of professional experience
Work History
Company Driver
Sloan Roofing
Ventura, CA
10.2023 - Current
- Operated dump trucks and forklifts to haul and load materials for roofing projects.
- Installed, repaired, and maintained shingle, tile, and PVC roofing systems.
- Resolved customer complaints by providing timely and appropriate solutions, enhancing customer satisfaction.
- Maintained accurate records of completed jobs including measurements and material used.
- Communicated effectively with customers regarding progress updates throughout project duration.
Busser/Food Server
Social Tap
Ventura, CA
11.2022 - 09.2023
- Maintained cleanliness and organization of dining areas to ensure a pleasant dining experience for guests.
- Upsell additional items to improve the dining experience.
- Collaborated with kitchen staff during catering events or special functions to ensure seamless service.
- Monitored inventory levels, restocked supplies as needed, and assisted in managing waste.
- Assisted in the training of new bussers, sharing knowledge and best practices.
Sales Floor/Footwear Associate
DICK'S Sporting Goods
Nashua, New Hampshire
12.2021 - 06.2022
- Promoted customer loyalty programs and assisted customers with merchandise selection, increasing sales and customer satisfaction.
- Sold credit cards to new and existing customers, consistently exceeding sales targets.
- Utilized handheld devices to sort, scan, and prepare orders efficiently.
- Upheld merchandising and presentation standards by following established floor.
- Assisted with transporting merchandise for customers throughout the store.
Education
Some College (No Degree) - Business Management
Ventura College
Ventura12-2025
High School Diploma -
Ventura High School
Ventura06-2023
High School -
Northern Cyclones Academy
Nashua, NH06-2022
Skills
- Data interpretation
- Microsoft Office Suite (Excel, PowerPoint)
- Basic Accounting Principles
- Experience writing professional emails
- Business acumen
- Team collaboration
- Customer service excellence
- Writing skills/grammar proficiency
- Negotiation skills
- Verbal and written communication
Accomplishments
- Recruited to join a highly regarded preparatory school in which I signed a 3 year contract with.
- Had the privilege of being appointed Captain for three distinct, elite travel hockey teams.
- Selected to lead credit card sales initiatives due to proven success in driving customer engagement.
- Consistently recognized as a top scholar for maintaining an average of 92% or higher each quarter throughout my academic career with Cyclones Academy.
References:
- Gill Egan - (703) 282-2710
- Dave Newman - (805) 760-8639
- Alan Sloan - alan@sloanroofinginc.com
Timeline
Company Driver
Sloan Roofing
10.2023 - Current
Busser/Food Server
Social Tap
11.2022 - 09.2023
Sales Floor/Footwear Associate
DICK'S Sporting Goods
12.2021 - 06.2022
Some College (No Degree) - Business Management
Ventura College
High School Diploma -
Ventura High School
High School -
Northern Cyclones Academy
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