Tanner Capps
Jacksonville,FL
Summary
Results-driven Store Supervisor with expertise in customer service, inventory management and operational efficiency. Proven track record of enhancing customer service and training staff to achieve high performance.
Overview
14
14
years of professional experience
Work History
Store Supervisor
Starbucks
Saint Augustine, Florida
03.2024 - Current
- Supervised daily store operations and ensured compliance with company standards and local food safety regulations.
- Ensure guest are provided high-quality quality customer service and satisfied.
- monitored store inventories and placed orders to prevent shortages.
- Trained and mentored new employees on customer service procedures.
- Coordinated team schedules to optimize coverage during peak hours.
- Collaborated with management to improve operational efficiency and workflow processes.
- Verified accuracy of cash in registers and safe at end of shifts.
Director of Retail Operations
Community First Igloo
Jacksonville, FL
02.2022 - 03.2024
- Oversaw daily retail operations across multiple store locations.
- Communicated with top Hockey and Figure skating Vendors.
- Managed annual purchasing contracts and orders.
- Hired, train and retained the retail staff.
- Reviewed business reports on a regular basis to ensure targets were met or exceeded.
- Developed and implemented training programs for retail staff.
- Managed inventory levels to ensure product availability.
- Analyzed sales data to identify trends and opportunities.
Customer Service Team Leader
Publix
Jacksonville , FL
04.2012 - 02.2022
- Oversaw daily operations within the customer service department.
- New hire training and company introduction.
- Payroll and Scheduling.
- Resolved customer complaints efficiently while maintaining a positive environment.
- Assisted in performance reviews for customer service staff on a regular basis.
- Supported associates career development by discussing potential for growth within company.
- Trained all new employees on company policies, history and customer interaction techniques.
Education
Nutritional Science
University of North Florida
Jacksonville, FL06-2018
High School Diploma -
Duncan U Fletcher High School
Neptune Beach, FL06-2014
Skills
- Inventory management
- Sales analysis
- Operational efficiency
- Premier Customer Service
- Effective employee training
- Active listening
- Excellent communication
- Payroll and Scheduling
- Conflict resolution
- Dedicated and Diligent
Accomplishments
- Time magazine 2006 person of the year.
Timeline
Store Supervisor
Starbucks
03.2024 - Current
Director of Retail Operations
Community First Igloo
02.2022 - 03.2024
Customer Service Team Leader
Publix
04.2012 - 02.2022
Nutritional Science
University of North Florida
High School Diploma -
Duncan U Fletcher High School