Tanner Harlow
Damascus,AR
Summary
To obtain an entry level position within the fields of business and cybersecurity to help better improve skills post graduation. Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
4
4
years of professional experience
Work History
Barista
Provider Foods
08.2022 - 05.2023
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Controlled line and crowd with quick, efficient service.
- Maintained regular and consistent attendance and punctuality.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Increased customer return rates during my time there by remembering individual special orders making customers feel important and valued
Product Support Specialist
Garmin International
05.2022 - 08.2022
- Provide quality product support for various Fitness tracking devices via phone, email, or online chat functions
- Demonstrated in depth technical knowledge of many different fitness devices
- Remain current on changes in policies, procedures, and product offerings
- Delivered feedback on troubleshooting guides and contributed to continuous improvement of issue resolution and support processes.
- Documented customer interactions and performed troubleshooting in customer relationship management software and case management modules.
- Managed and prioritized multiple projects simultaneously, worked independently and drove results.
- Managed over 50 customer interactions solving various technical issues
Crew Member
Kaldis
10.2019 - 05.2022
- Supervise new team members, with accountability for closing store
- Worked well with teammates and accepted coaching from management team.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Controlled line and crowd with quick, efficient service.
- Increased customer return rates during my time there by remembering individual special orders making customers feel important and valued
Assembler
Nike | St. Charles
05.2021 - 08.2021
- Performed quality inspection on many of different parts that are inside of average Nike shoe
- Performed minor maintenance/cleaning around different machines used in production
- Assembled components with minimal supervision, exceeding expected project milestones.
- Completed durable assemblies and subassemblies with hand and power tools.
- Collaborated with team members to improve production processes and maintain quality standards.
- Tested finished products to perform quality assurance and identify discrepancies.
- Increased productivity by organizing workstations to maximize productivity and reducing distractions
Education
BS - Cybersecurity Management and Business Management, Management
Southwest Baptist University
Bolivar, MO05.2023
Skills
- Languages-HTML, Javascript, Python
- Software-MS Project, MS Visio, MS Office, Jira
- Delivering Technical Support
- Microsoft Windows and Office
- Call Center Technical Support
- Order Fulfillment
- Active Listening
- Product Display
- Relationship Management
- Project Proposals
- Microsoft Word
- Business Development Understanding
Accomplishments
- Competed in Cross Country and Track through both High School and College
- Completed 3 marathons and 2 Half Marathons
Marathon running
I have run 3 Marathons and 2 Half marathons with plans to run more within the next few months
Timeline
Barista
Provider Foods
08.2022 - 05.2023
Product Support Specialist
Garmin International
05.2022 - 08.2022
Assembler
Nike | St. Charles
05.2021 - 08.2021
Crew Member
Kaldis
10.2019 - 05.2022
BS - Cybersecurity Management and Business Management, Management
Southwest Baptist University
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