Tanner Hickey
Moore,OK
Summary
Proven track record of successfully managing multiple deals and projects concurrently, meeting deadlines and client satisfaction. Possesses excellent communication skills while interacting effectively with both technical and non-technical personnel at all levels.
Overview
10
10
years of professional experience
Work History
Window Installation Contractor
Self Employed
02.2022 - Current
- Improved project efficiency by streamlining communication channels and optimizing resource allocation.
- Maintain customer relations and perform warranty services, ensuring an effective customer service strategy.
- Delivered high-quality work on time and within budget, earning positive feedback from clients.
Data Center Sales Representative
Dell Technologies
08.2018 - 02.2022
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Collaborated with various departments such as engineering, management, procurement, sales, marketing, suppliers and quality assurance to provide technical support.
- Leveraged data-driven insights from market research to inform decision-making during client presentations.
Window Installation Contractor
Self-employeed
10.2016 - 08.2018
- Same responsibilities as the position listed above
Carpenter - Maintenance Department
Moore Public Schools
06.2015 - 10.2016
- Collaborated with other skilled tradespeople to ensure seamless integration of carpentry work within larger construction projects.
- Met with school representatives to maintain operational standards, appearances and repairs.
- Demonstrated versatility in carpentry techniques, working proficiently with both hand tools and power tools to achieve desired results.
Customer Service Representative - Claims
Farmers Insurance Company
04.2014 - 06.2015
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online claims, improving overall client experience.
Education
Associate of Applied Science - Municipal Fire Protection
Oklahoma State University - Oklahoma City
Oklahoma City, OK05.2013
Associate of Applied Science - Diversified Studies
Oklahoma City Community College
Oklahoma City, OK05.2011
Skills
- Scheduling and Planning
- Equipment Repair
- Microsoft Office Suite proficiency
- Project Planning
- Customer Service Skills
- High Attention to Detail
- Quick Learner
- Organizational Skills
Accomplishments
- Multiple top sales and technical awards per quarter in my position with Dell.
- Top rated contractor via customer surveys for two years via Renewal by Anderson.
Timeline
Window Installation Contractor
Self Employed
02.2022 - Current
Data Center Sales Representative
Dell Technologies
08.2018 - 02.2022
Window Installation Contractor
Self-employeed
10.2016 - 08.2018
Carpenter - Maintenance Department
Moore Public Schools
06.2015 - 10.2016
Customer Service Representative - Claims
Farmers Insurance Company
04.2014 - 06.2015
Associate of Applied Science - Municipal Fire Protection
Oklahoma State University - Oklahoma City
Associate of Applied Science - Diversified Studies
Oklahoma City Community College
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