Tanner Israel
Spartanburg,SC
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
8
8
years of professional experience
1
1
year of post-secondary education
Work History
Machinist
AMAMCO Tool
03.2023 - Current
- Inspected completed parts to verify compliance with specifications and quality standards.
- Utilized micrometers and calipers to measure and verify precise tolerances.
- Operated drill presses, lathes and milling machines to produce required parts.
- Manually set up machinery, lathes, and grinders.
- Worked with team members to improve production processes and procedures.
Customer Service Representative
Samsung
Greenville, SC
11.2021 - 03.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Produce Clerk
Publix
Duncan, SC
02.2017 - 09.2021
- Enhanced product quality by regularly inspecting, rotating, and culling fresh fruits and vegetables.
- Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
- Maintained a clean and organized produce section by promptly removing damaged or expired items, sanitizing surfaces, and restocking shelves.
- Checked for outdated and overripe grocery items and removed from inventory.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
Education
Spartanburg Community College
South Carolina 08.2018 - 05.2019
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Call center experience
Conflict Resolution
Computer Proficiency
Microsoft Excel
Positive Attitude
Timeline
Machinist
AMAMCO Tool
03.2023 - Current
Customer Service Representative
Samsung
11.2021 - 03.2023
Spartanburg Community College
08.2018 - 05.2019
Produce Clerk
Publix
02.2017 - 09.2021