Tanner Keith
Commerce,GA
Summary
Detail-oriented Internet Service Technician with robust troubleshooting and customer service skills. Proven track record in installation, repair, and preventive maintenance, ensuring optimal equipment functionality and high customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Internet Service Technician
Kinetic
Commerce, GA
02.2022 - Current
- Diagnosed and resolved customer technical issues through effective troubleshooting methods.
- Diagnosed and repaired equipment failures to ensure optimal functionality.
- Conducted routine maintenance and inspections to uphold safety standards.
- Utilized diagnostic tools and software to streamline repair processes and reduce downtime.
- Provided exceptional customer service by addressing inquiries and resolving concerns promptly.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Collaborated with team members to troubleshoot complex technical issues effectively.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Increased customer satisfaction by providing timely and efficient service for various technical issues.
Delivery Driver
Amazon
Winder, GA
03.2021 - 02.2022
- Delivered packages efficiently while adhering to safety protocols and company policies.
- Navigated routes using GPS technology to ensure timely deliveries.
- Communicated with customers to provide updates and resolve issues promptly.
- Maintained vehicle cleanliness and conducted routine inspections for safety compliance.
Associate
AutoZone
Commerce, GA
02.2021 - 02.2022
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
Warehouse Worker
Amazon
Jefferson Ga
08.2019 - 12.2020
- Operated warehouse equipment to efficiently transport and organize inventory.
- Implemented safety protocols, ensuring compliance with company standards.
- Trained new employees on operational procedures and safety measures.
- Streamlined order fulfillment processes, improving overall efficiency in shipping.
- Coordinated with team members to meet daily production targets consistently.
Education
High School Diploma -
Commerce High School
Commerce, GA05.2017
Skills
- Installation and repair
- Attention to detail
- Preventive Maintenance
- Customer service
- Work with minimal supervision
- Valid Driver's license
- Troubleshooting skills
- Problem and issue resolution
- Power tool proficiency
- Repair techniques
- Equipment troubleshooting
- Diagnostic testing
- Heavy lifting
- Time tracking
- Inventory management
- Operating test equipment
Certification
- Graphic designer
Timeline
Internet Service Technician
Kinetic
02.2022 - Current
Delivery Driver
Amazon
03.2021 - 02.2022
Associate
AutoZone
02.2021 - 02.2022
Warehouse Worker
Amazon
08.2019 - 12.2020
High School Diploma -
Commerce High School