Professional technician with strong background in troubleshooting and maintaining gaming equipment. Skilled in hardware and software diagnostics, repair, and preventive maintenance. Strong focus on team collaboration, ensuring seamless operations, and adapting to changing needs. Reliable and results-driven with keen eye for detail and passion for delivering high-quality service.
Overview
6
6
years of professional experience
Work History
Senior Primary Game Technician
Irmo Entertainment LLC / Stars and Strikes
06.2022 - Current
Enhanced player experience by maintaining and repairing arcade game machines promptly and efficiently.
Maintained accurate records of all maintenance, repair, and upgrade tasks to ensure proper tracking and follow-up when needed.
Improved customer satisfaction by troubleshooting and resolving technical issues with gaming equipment swiftly.
Reduced downtime of gaming equipment by performing regular preventive maintenance checks and repairs.
Collaborated with management to identify opportunities for upgrading or replacing outdated gaming equipment, resulting in an enhanced user experience.
Trained new staff members on game technician duties, ensuring they were equipped with the knowledge and skills to excel in their roles.
Increased revenue for the gaming facility by ensuring optimal functionality of all gaming machines.
Electrical Warehouse Assistant
Carolina Conditions Heating & Cooling
05.2021 - 06.2022
Loaded and unloaded delivery trucks promptly for further distribution.
Prepared orders for shipment by picking, packing, and labeling merchandise.
Packaged and shipped orders accurately to promote safe and quick delivery to customers.
Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Support Game Technician
Dave & Buster's
01.2020 - 05.2021
Reduced downtime of gaming equipment by performing regular preventive maintenance checks and repairs.
Enhanced player experience by maintaining and repairing arcade game machines promptly and efficiently.
Increased revenue for the gaming facility by ensuring optimal functionality of all gaming machines.
Trained new staff members on game technician duties, ensuring they were equipped with the knowledge and skills to excel in their roles.
Production Line
Panera Bread
01.2019 - 01.2020
Responsible for completing food orders, performing quality control and managing work stations to ensure sanitary conditions at all times
Assist customers with orders and ensure customer satisfaction as a priority
Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Education
Associate of Science - Electrical, Electronics And Communications Engineering
Midlands Technical College
West Columbia, SC
06-2021
High School Diploma -
Spring Hill High School
Chapin, SC
06.2019
Skills
Critical Thinking
Social Perceptiveness
Complex Problem Solving
Computers and Electronics
Engineering and Technology
Active Learning
Judgment and Decision Making
Reading Comprehension
Software installation
System upgrades
Hardware maintenance
Electronics repair
Diagnostic tools
Customer support
Operating systems
Strong work ethic
Teamwork and collaboration
Customer service
Problem-solving
Attention to detail
Problem-solving abilities
Reliability
Parts replacement
Mechanical repair
Timeline
Senior Primary Game Technician
Irmo Entertainment LLC / Stars and Strikes
06.2022 - Current
Electrical Warehouse Assistant
Carolina Conditions Heating & Cooling
05.2021 - 06.2022
Support Game Technician
Dave & Buster's
01.2020 - 05.2021
Production Line
Panera Bread
01.2019 - 01.2020
Associate of Science - Electrical, Electronics And Communications Engineering
Midlands Technical College
High School Diploma -
Spring Hill High School
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