Tanner Littleford
Stevenson Ranch
Summary
Motivated and results-driven Marketing student at San Diego State University with hands-on experience in sales, customer service, and relationship building in high-volume environments. Proven ability to engage with 100+ customers per shift, upsell products and services, and deliver exceptional customer experiences that drive customer loyalty and revenue growth. Strong communicator with experience collaborating in team-oriented environments, resolving customer concerns, and building lasting relationships. Skilled in Salesforce CRM, prospecting, customer engagement, and problem-solving, with a passion for helping customers find solutions and achieving sales goals.
Overview
3
3
years of professional experience
Work History
Front-of-House Associate
Outback SteakHouse
Stevenson Ranch, CA
11.2021 - 01.2025
- Served 100+ guests per shift in a fast-paced, high-volume environment.
- Upsold menu specials and promoted featured items to support sales goals.
- Built customer relationships through exceptional service and communication.
- Resolved guest concerns professionally, maintaining high customer satisfaction.
- Collaborated with servers, kitchen staff, and management to ensure smooth operations.
- Developed strong communication, problem-solving, and relationship-building skills through daily customer interactions.
Guest Services & Attractions Associate
MB2 Entertainment
Santa Clarita, CA
08.2023 - 07.2024
- Consistently upsold attraction packages and promotions to drive revenue growth in a high-volume entertainment environment.
- Engaged with 100+ guests per shift, delivering exceptional customer service and personalized recommendations.
- Built strong customer relationships that increased guest satisfaction, loyalty, and repeat visits.
- Utilized effective sales techniques to promote attractions, including go-karts, laser tag, and entertainment packages.
- Collaborated with team members to maximize sales opportunities and enhance the overall guest experience.
- Thrived in a fast-paced environment while balancing sales goals, customer needs, and operational efficiency.
Education
Bachelor’s Degree - Marketing
San Diego State University
San Diego06-2026
High School Diploma -
West Phanch High School
Valencia06-2022
Associate of Science - Business Administration
College of The Canyons
Valencia, CA06-2024
Skills
- Relationship Building
- Customer Engagement
- Upselling & Cross-Selling
- Prospecting
- Salesforce CRM
- Verbal Communication
- Public Speaking
- Team Collaboration
- Problem Solving
- Microsoft Excel
- Networking
- Time Management
Accomplishments
- Have over 15,000 points in Salesforce and over 35 badges
- Salesforce badges including Salesforce CRM, Agentforce sales basics, AI Strategy, Generative AI Basics, Relationship Selling
LANGUAGES
English
Timeline
Guest Services & Attractions Associate
MB2 Entertainment
08.2023 - 07.2024
Front-of-House Associate
Outback SteakHouse
11.2021 - 01.2025
Bachelor’s Degree - Marketing
San Diego State University
High School Diploma -
West Phanch High School
Associate of Science - Business Administration
College of The Canyons