Summary
Overview
Work History
Education
Skills
Timeline
Generic
Tanner Mcreynolds

Tanner Mcreynolds

Charlestown

Summary

Experience under training of IT Technician support for 5 and a half years now. Can install camera systems with ease, speakers for both in ceiling and surface mount. Can install cabling for networking. Have used software like Ease-to-do to backup and restore data to new computers for employees. Have upgraded hard drive space without having to reload windows if computer is not too corrupted, or recent hard drive not too old, and beyond repair. Able to install new equipment like server racks, and printers. Have used some access door hardware and software like pdk access, but not at a high experienced level. Would like to further my education to a Bachelors degree to help understand more into the IT field that I haven't been trained on, and help later with more complex problems.

Overview

6
6
years of professional experience

Work History

IT Technician

Vortex Technology Solutions
New Albany
11.2019 - Current
  • Assisted in troubleshooting hardware issues for end-users.
  • Provided technical support through phone and email channels.
  • Documented user issues and solutions in the support ticketing system.
  • Collaborated with team members to resolve complex technical problems efficiently.
  • Troubleshot system issues related to network connectivity, software installation and configuration, printing.
  • Resolved hardware issues including replacing parts as necessary.
  • Installed and configured hardware, software, systems, networks, printers, and scanners.
  • Provided technical support to users via telephone or remote access.
  • Configured routers, switches and wireless access points for LANs and WANs.
  • Installed cable, including Cat5-6, audio, and access.
  • Used industrial equipment, like scissor lifts, extension ladders, and arm lifts.

Education

Associate in Science (A.S.) - Information Technology

Black River Technical College
Pocahontas, AR, US
05.2019

High School Diploma -

Pocahontas High School
Pocahontas, AR, US
05.2016

Skills

  • IT Technician
  • Hardware installation
  • Network troubleshooting
  • Ticketing systems
  • Team collaboration
  • Problem solving
  • Network security
  • Network maintenance
  • Wireless networking
  • Data recovery
  • Remote support
  • Troubleshooting and Diagnostics
  • Network configuration

Timeline

IT Technician

Vortex Technology Solutions
11.2019 - Current

Associate in Science (A.S.) - Information Technology

Black River Technical College

High School Diploma -

Pocahontas High School
Tanner Mcreynolds