Bringing positivity, professionalism, strong work ethics and solid employment history with over 18 years of experience in the transportation and home delivery business. Well organized, great interpersonal skills and adaptable.
Overview
18
18
years of professional experience
Work History
Owner/Operator Truck Driver-TR Enterprise LLC
Wendy DiFalco-S&D Cartage/ABC Warehouse
08.2005 - 09.2023
Assessed each client’s home (doorways, floors, walls, ceilings) to find the best pathways for large appliance and furniture delivery while maintaining a safe and damage free work area.
Strong communication with homeowners explaining and performing the delivery while reassuring that any disassembled part of their home would be reassembled in the same condition.
Handled customer inquiries promptly and professionally, resolving concerns or directing them to appropriate personnel as needed.
Managed approximately 30-40 daily calls and texts with clients and salespeople.
At times, used ability to de escalate and reason with problematic or irate customers.
Paid close attention to all surroundings and secured truck when deemed necessary to deter any theft of product or tools.
Learned model numbers and adapted as models and specifics changed frequently.