Tanner Williams
Lawton,OK
Summary
Dynamic and results-driven professional with extensive experience at Kiowa Casino, excelling in customer service and team leadership. Proven ability to enhance guest experiences and resolve technical issues efficiently. Recognized for strong problem-solving skills and a dependable work ethic, consistently fostering a positive and collaborative environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
GSA
Kiowa Casino
01.2025 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Process Jackpots
- Maintenance on slot machines
- Customer service
- Assist customer in understanding game rules
Slot Supervisor
Kiowa Casino
12.2023 - 01.2025
- Supervised daily operations of slot machines to ensure optimal functionality and customer satisfaction.
- Trained and mentored new staff on operational procedures and customer service excellence.
- Implemented effective solutions for resolving technical issues related to slot machines.
- Enhanced guest experiences by addressing concerns promptly and professionally.
- Assisted guests with understanding game rules, promoting responsible gaming habits, and ensuring memorable experiences.
Slot Attendant
Kiowa Casino
08.2018 - 12.2023
- Monitored slot machine performance to ensure optimal customer experience and adherence to operational standards.
- Assisted patrons in understanding game rules and features, enhancing overall engagement with gaming options.
- Conducted routine inspections of gaming equipment for functionality and compliance with regulatory requirements.
- Collaborated with team members to maintain cleanliness and organization of the gaming area, promoting a welcoming environment.
Bartender
Kiowa Casino
01.2016 - 08.2018
- Provided exceptional customer service by engaging patrons and addressing concerns promptly.
- Prepared and served a variety of beverages, ensuring quality and consistency in every drink.
- Maintained cleanliness and organization of bar area, adhering to health and safety standards.
- Operated cash register efficiently, processing transactions accurately and handling cash responsibly.
- Collaborated with kitchen staff to streamline service during peak hours, enhancing overall customer experience.
- Managed inventory levels of bar supplies, contributing to effective stock replenishment strategies.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Busser
Kiowa Casino
03.2015 - 01.2016
- Assisted waitstaff with table settings and customer service to enhance dining experience.
- Maintained cleanliness of dining areas, ensuring prompt removal of dishes and debris.
- Organized and restocked supplies efficiently to support restaurant flow and minimize delays.
- Monitored customer needs proactively, addressing requests to improve satisfaction levels.
- Supported training of new bussers by sharing best practices for efficiency and teamwork.
Education
Sports Management
Cameron University
Lawton, OKHigh School Diploma -
Carnegie High School
Carnegie, OKSkills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Dependable and responsible
- Critical thinking
- Computer skills
- Organizational skills
- Decision-making
- Problem resolution
- Team leadership
Accomplishments
Slot Department Service Spotlight winner
Member of the IDP Program
Certification
Oklahoma State Certificate in Gaming Leadership (Slot Operations)
Timeline
GSA
Kiowa Casino
01.2025 - Current
Slot Supervisor
Kiowa Casino
12.2023 - 01.2025
Slot Attendant
Kiowa Casino
08.2018 - 12.2023
Bartender
Kiowa Casino
01.2016 - 08.2018
Busser
Kiowa Casino
03.2015 - 01.2016
Sports Management
Cameron University
High School Diploma -
Carnegie High School