Tanner Fisher
Mill Creek Carpet & Tile
Shawnee,Ok
8
years of professional experience
Motivated manager with strong problem-solving skills and a focus on team building, leadership, and fostering positive workplace relationships. Skilled in independent decision-making and exercising sound judgment to drive company success. Dedicated to maintaining a positive attitude, improving employee morale, and creating an environment where team members are excited to come to work.
Work History
Warehouse Manager
11 Months- Managed warehouse expectations to facilitate timely processing of around 50 outbound jobs each day, contributing to monthly revenue of 1.3 million dollars.
- Oversaw daily warehouse operations, ensuring efficient order fulfillment and inventory management.
- Streamlined inventory processes, improving accuracy in stock levels and reducing discrepancies.
- Trained and mentored staff on best practices for warehouse procedures and equipment usage.
- Implemented safety protocols, reducing workplace accidents and enhancing employee well-being.
- Coordinated logistics and transportation schedules to optimize delivery timelines and customer satisfaction.
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Increased warehouse efficiency by implementing new inventory management systems and procedures.
- Fostered a positive workplace culture that motivated employees to perform their best while maintaining high morale.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Organized team-building activities that improved morale and strengthened collaboration among warehouse staff.
- Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
Fulfillment Department Supervisor
1 Year 6 Months- Directed fulfillment team to achieve top ranking in district, ensuring operational excellence.
- Overseeing the fulfillment team, including hiring, training, scheduling, and performance evaluations.
- Ensuring the daily fulfillment operations run smoothly, including order processing, inventory management, and shipping logistics.
- Identified and implemented best practices for efficiency improvements in the fulfillment process.
- Monitoring inventory levels to ensure accurate stock counts and timely replenishment of products.
- Addressing customer inquiries and resolving issues related to order fulfillment to maintain high customer satisfaction.
- Ensuring that all safety protocols are followed and promoting a safe working environment for the team.
- Mentored new associates on Lowe's safe behaviors, best safety practices, how to capture leads and details related to flooring and other specialty departments, customer interactions, and how to safely operate power equipment throughout the store.
- Developed strategies to address customer needs and resolve concerns, ensuring high levels of customer satisfaction.
- Collaborated with team leaders weekly to communicate sales goals and operational standards, fostering alignment on departmental improvements.
- Trained and mentored team members to enhance productivity and improve customer service skills.
Airport Operations Specialist
5 Months- Responded to aircraft emergencies, preventing or extinguishing fires and rescuing injured persons by providing basic emergency medical care, including CPR, until further medical treatment was available.
- Operated firefighting vehicles and equipment by driving to the scene of an actual or anticipated crash/emergency; positions vehicle appropriately for effective firefighting operations and rescue of passengers/crew.
- Maintained firefighting equipment through cleaning and performing necessary inspections and adjustments to ensure optimal operation.
- Complex problem solving by identifying issues and reviewing related information to develop and evaluate options and implement solutions strategically.
- Implemented process improvements resulting in increased service reliability and customer satisfaction.
Manager of Operations/Trainer
2 Years 9 Months- Implemented a comprehensive training program provided by Fedex to increase employee productivity and overall safety of the driver and motoring public.
- Evaluated success of the training program, conducted ride-alongs with each team member offering on-route coaching and recommended improvements to significantly increase overall success/improvement.
- Trained groups of 4-5 employees on road safety and effective delivery techniques.
- Identified driver training needs to make recommendations to management.
- Conducted hiring interviews and recruited new employees to build a strong operational team.
- Evaluated performance of assigned personnel and provided corrective actions of trainees en route.
- Directed initiatives to improve work environment, company culture or overall business strategy. Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Coordinated with team members to ensure timely pickups and deliveries throughout the day.
- Conducted multiple hiring interviews and was responsible for recruiting new employees.
- Evaluated personnel performance and provided corrective feedback to trainees during routes.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Communicated effectively with other drivers and management on prompt delivery times.
- Streamlined operational processes to enhance efficiency in package handling and delivery workflows.
Customer Service Associate
2 Years 4 Months- Resolved customer inquiries through multi-channel communication, enhancing satisfaction and retention.
- Maintained high customer satisfaction by proactively addressing customer needs and resolving concerns.
- Addressing customer inquiries and resolving issues related to order fulfillment to maintain high customer satisfaction.
- Assisted numerous customers daily with positive attitude, ensuring a strong focus on customer satisfaction.
- Overseeing the fulfillment team, including hiring, training, scheduling, and performance evaluations.
- Operated power equipment to facilitate efficient operations while prioritizing safety. following all safety protocols.
- Trained new associates on Lowe's safety protocols and best practices for operating power equipment.
- Ensuring that all safety protocols are followed and promoting a safe working environment for the team.
- Mentored new associates on Lowe's safe behaviors, best safety practices, how to capture leads and details related to flooring and other specialty departments, customer interactions, and how to safely operate power equipment throughout the store.
- Walked with team leaders Monday mornings to communicate sales goals, operational standards, and departmental cosmetic standards across the store and how to improve them.
Education
- Fire Protection
Completed OSU/OKC's Fire Academy which included Firefighter I, Firefighter II, Hazmat, and Emergency Medical Technician (EMT) certifications.
- Basic Course Work
High School Diploma
Skills
Logistics management
Warehouse management
Inventory management
Operational planning
Team motivation
Conflict management
Customer service
Shipping and receiving
Team Oriented
Logical and analytical problem solver
Strategic Vision
Policy development
Timeline
Warehouse Manager
Mill Creek Carpet & Tile
09.2025 - CurrentRead More
Fulfillment Department Supervisor
Lowe's
03.2024 - 09.2025Read More
Airport Operations Specialist
The City of Stillwater
10.2023 - 03.2024Read More
Manager of Operations/Trainer
Fedex Ground
12.2020 - 09.2023Read More
Customer Service Associate
Lowe's
06.2018 - 10.2020Read More
Rose State College
from Basic Course Work
Read More
Oklahoma State University
from Fire Protection
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Shawnee High School
High School Diploma
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