Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tannia Pittman

Houston,TX

Summary

Motivated and detail-oriented professional seeking to leverage my training and CRCST certification in sterile processing at MD Anderson. Committed to ensuring the highest standards of instrument sterilization and infection control to support optimal patient care in a surgical setting.

Overview

9
9
years of professional experience

Work History

Sterile Processing Intern

HCA North West
08.2024 - 09.2024
  • Assisted with the decontamination, assembly, and sterilization of surgical instruments under supervision.
  • Inspected and tested instruments for functionality and cleanliness.
  • Participated in scope reprocessing and infection control procedures, adhering to hospital standards.

Customer Service Representative - Medical Health Plans

Willis Towers Watson
01.2021 - 01.2024
  • Provided exceptional customer service by assisting clients with inquiries related to their medical health plans
  • Resolved billing issues, explained coverage details, and guided customers through plan selection
  • Consistently met and exceeded performance metrics, including call handling time and customer satisfaction scores
  • Assisted in training new employees on customer service techniques and company policies
  • Maintained up-to-date knowledge of healthcare regulations and plan changes to ensure accurate information was provided to clients.

Assistant Program Director

Girl Scouts of America
01.2016 - 01.2021
  • Planned, organized, and directed programs aimed at developing leadership and life skills among Girl Scouts
  • Managed and trained a team of volunteers, ensuring program objectives were met
  • Coordinated events, camps, and community service projects, engaging with both the scouts and their families
  • Collaborated with local organizations to create partnerships and expand program offerings
  • Developed and managed budgets, ensuring effective allocation of resources to various projects and events.

Education

Certified Registered Central Service Technician (CRCST) -

HSPA
05.2024

Sterile Processing Technician Courses -

Fortis Institute
Houston, TX
05.2024

High School Diploma -

Berkeley High School
Berkeley, CA
05.2010

Skills

  • Sterilization & Decontamination: Proficient in the sterilization and decontamination of surgical instruments, ensuring adherence to manufacturer and hospital guidelines
  • Instrumentation Inspection: Capable of identifying and inspecting surgical instruments for cleanliness and functionality, with a strong attention to detail
  • Infection Control: Knowledgeable of hospital, Joint Commission, and SGNA guidelines for maintaining a safe and sterile environment
  • Equipment Operation & Maintenance: Skilled in operating and troubleshooting sterilization equipment, performing routine maintenance to ensure reliability
  • Case Cart Preparation: Experienced in preparing and delivering case carts, ensuring all necessary instruments are ready for surgical procedures
  • Quality Control: Committed to participating in continuous monitoring and quality improvement efforts to uphold high standards of care
  • Inventory Management: Adept at managing inventory of supplies, maintaining par levels, and ensuring availability for emergency situations
  • Electronic Health Records: Familiar with processing and ensuring the accuracy of dictated reports for electronic health records

Timeline

Sterile Processing Intern

HCA North West
08.2024 - 09.2024

Customer Service Representative - Medical Health Plans

Willis Towers Watson
01.2021 - 01.2024

Assistant Program Director

Girl Scouts of America
01.2016 - 01.2021

Certified Registered Central Service Technician (CRCST) -

HSPA

Sterile Processing Technician Courses -

Fortis Institute

High School Diploma -

Berkeley High School
Tannia Pittman