Tanrika Hillard
Horn Lake,MS
Summary
Customer service professional with more than 3 years of experience working in call centers, also 1 plus years in the medical field with proven knowledge of medical knowledge Consistent positive interactions with customers and knowledge of time management have resulted in a promotion to team leader. Proven ability to provide excellent customer service in busy environments
Overview
9
9
years of professional experience
Work History
Picker/packer
McKesson
07.2024 - 05.2025
Customer Service Representative
Saks
05.2019 - 09.2023
- Company Overview: Remote
- Addressed customers courteously using suitable methods and problem-solving skills.
- Responded to telephone inquiries and complaints following standard operating procedures.
- Utilized automated systems to log and retrieve call information.
- Remained open to feedback from supervisor and peers to build and improve skills set.
- Maintained logs and documentation to detail key information regarding incoming and outgoing calls.
- Updated and maintained database with accurate customer information and timely data entry.
- Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.
- Referred unresolved customer grievances to designated departments for further investigation.
- Analyzed and collected customer information to prepare product or service reports.
- Read from scripts to promote uniformity and consistency in communications.
- Determined charges for services requested and arranged for billing.
- Built sustainable relationships and trust with customer accounts using open and interactive communication.
- Processed customer adjustments to maintain financial accounts.
- Recommended improvements in products, services or billing methods to prevent future problems.
- Navigated multiple computer systems and applications and utilized search tools to find information.
- Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.
Picker/Packer
Helen of Troy
01.2016 - 04.2019
- Company Overview: Memphis, TN
- Works in a warehouse to fill customer orders by selecting and preparing merchandise for shipment
Education
High School Diploma - undefined
Horn Lake High School
Horn Lake, MSDiploma - Dental Assistant
Concorde Career College
Southaven, MS01.2011
Skills
- Bartending
- Front desk
- Reviewing Patient Information Statement Billings Administrative and Office Support Answering Emails Solving Customer Concerns Proficiency in Microsoft Office and G Suite Patient and Empathetic Billing Adjustments and Refunds Telephone Management Answering Customer Questions Call Transfers Customer Service and Assistance Customer Inquiry Response Microsoft Exchange Customer Account Management Computerized Time Management Systems Medical Records and Documentation Compliance Verification Electronic Filing System Organization Patient Health Information Access Medical Information Computerization Protected Health Information Medical Billing Processing Patient Medical Records Maintenance Health Record Index Maintenance Patient Data Coding Information Sourcing Client Inquiries Medical History Recording Information Classification Office Health Records Preparation CPT Code Modifiers Upbeat and Positive Personality Calm and Professional Under Pressure Understanding Customer Needs Call Documentation Order and Refund Processing and Complaint Resolution Efficient and Detail-Oriented Customer Data Confidentiality Customer Retention Strategies Data Entry and Maintenance
- Food service
- Organizational skills
- Cleaning
- Customer service
- Data entry
- Computer operation
- Time management
- Medical terminology
- Microsoft Excel
- Microsoft Word
- Computer skills
- Phone etiquette
- Clerical experience
- Administrative experience
- Microsoft Outlook
- Microsoft Powerpoint
Timeline
Picker/packer
McKesson
07.2024 - 05.2025
Customer Service Representative
Saks
05.2019 - 09.2023
Picker/Packer
Helen of Troy
01.2016 - 04.2019
High School Diploma - undefined
Horn Lake High School
Diploma - Dental Assistant
Concorde Career College
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