Tantiana Rayford
Chicago,IL
Overview
13
13
years of professional experience
Work History
Housekeeper
JW Marriott
Chicago, IL
09.2023 - 11.2025
- Maintained cleanliness and tidiness of assigned rooms, ensuring a comfortable and welcoming environment for guests
- Performed thorough cleaning tasks such as dusting, vacuuming, mopping floors, and changing linens to meet high standards of cleanliness
- Implemented efficient cleaning techniques to complete tasks in a timely manner while maintaining quality results
- Stocked and replenished room supplies including toiletries, towels, and linens to ensure guest satisfaction
- Collaborated with the front desk team to prioritize room assignments based on guest preferences and special requests
- Responded promptly to guest inquiries or concerns regarding housekeeping services, resolving issues effectively
- Followed established safety procedures when handling cleaning chemicals and equipment to maintain a safe working environment
- Inspected rooms after cleaning to ensure all areas were properly sanitized and maintained according to hotel standards
- Assisted with the training of new housekeeping staff members on proper cleaning techniques and hotel policies
- Collaborated with other departments such as laundry services or concierge to provide seamless customer service experience for guests
- Maintained inventory of guest amenities such as toiletries, towels, and linens, ensuring an adequate supply at all times
- Assisted guests with special requests or inquiries regarding housekeeping services, providing prompt and courteous assistance
Delivery Driver
bruiser trucking llc
Chicago, IL
06.2023 - 09.2023
- Delivered packages and goods to customers in a timely and efficient manner
- Maintained accurate records of deliveries, including time of delivery, recipient's name, and any special instructions
- Ensured the safe handling and transportation of fragile or perishable items
- Adhered to all traffic laws and regulations while operating company vehicles
- Managed delivery routes effectively to optimize efficiency and minimize fuel consumption
- Collaborated with dispatchers to coordinate daily delivery schedules
- Provided excellent customer service by addressing inquiries and concerns promptly and professionally
- Resolved delivery issues or discrepancies in a timely manner to ensure customer satisfaction
- Reported any vehicle maintenance or repair needs promptly to the appropriate department
- Maintained cleanliness and organization of company vehicles at all times
- Performed routine vehicle inspections before each shift to ensure proper functioning of brakes, lights, tires, etc
- Utilized GPS navigation systems or maps to determine optimal routes for deliveries
- Followed established safety protocols for loading/unloading packages or goods from the vehicle
- Completed an average of XX deliveries per day with a XX% on-time rate
Beautician
Ladore beauty LLC
Chicago, IL
04.2020 - 05.2023
- Wig installs, coloring hair, cutting/trimming hair, dyeing hair, blow dry, wash, etc
- Provide customer service
Housekeeper
THE HYATT HOUSE
, IL
12.2018 - 03.2020
- Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
- Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
- Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
- Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
- Keep storage areas and carts well-stocked, clean, and tidy.
- Dust and polish furniture and equipment.
- Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.
- Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
- Care for children or elderly persons by overseeing their activities, providing companionship, and assisting them with dressing, bathing, eating, and other needs.
Financial Collector
Malcolm S. Gerald & Associates
Chicago, IL
07.2017 - 11.2018
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations.
- Locate and notify customers of delinquent accounts by mail, telephone, or personal visits to solicit payment.
- Persuade customers to pay amounts due on credit accounts, damage claims, or non payable checks, or to return merchandise.
- Advise customers of necessary actions and strategies for debt repayment.
- Confer with customers by telephone or in person to determine reasons for overdue payments and to review the terms of sales, service, or credit contracts.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Answer customer questions regarding problems with their accounts.
- Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
Server
PORTILLO'S HOT DOG
Chicago, IL
10.2015 - 01.2017
- Clean and organize eating, service, and kitchen areas.
- Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
- Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
- Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
- Place food servings on plates or trays according to orders or instructions.
- Clean glasses, utensils, and bar equipment.
- Balance cash receipts.
- Stock bar with beer, wine, liquor, and related supplies such as ice, glassware, napkins, or straws.
- Serve wine, and bottled or draft beer.
Merchandiser
FORMAN MILLS
Chicago, IL
09.2014 - 01.2015
- Place prices or descriptive signs on backdrops, fixtures, merchandise, or floor.
- Change or rotate window displays, interior display areas, or signage to reflect changes in inventory or promotion.
- Construct or assemble displays or display components from fabric, glass, paper, or plastic, using hand tools or woodworking power tools, according to specifications.
- Collaborate with others to obtain products or other display items.
- Dress mannequins for displays.
- Store, pack, and maintain records of props and display items.
Merchandiser
United Food Ingredients, Inc
Burr Ridge, IL
05.2013 - 10.2013
- Purchase, for further processing or for resale, farm products such as milk, grains, or Christmas trees.
- Arrange for processing or resale of purchased products.
- Arrange for transportation or storage of purchased products.
- Coordinate or direct activities of workers engaged in cutting, transporting, storing, or milling products and maintaining records.
- Loading And stocking
- Shipping and receiving
Timeline
Housekeeper
JW Marriott
09.2023 - 11.2025
Delivery Driver
bruiser trucking llc
06.2023 - 09.2023
Beautician
Ladore beauty LLC
04.2020 - 05.2023
Housekeeper
THE HYATT HOUSE
12.2018 - 03.2020
Financial Collector
Malcolm S. Gerald & Associates
07.2017 - 11.2018
Server
PORTILLO'S HOT DOG
10.2015 - 01.2017
Merchandiser
FORMAN MILLS
09.2014 - 01.2015
Merchandiser
United Food Ingredients, Inc
05.2013 - 10.2013