Tanushree Panigrahy
Solutions and Offerings Leader, ServiceNow
Chelmsford,MASSACHUSETTS
Summary
Experienced Management Director with a robust background in overseeing the ServiceNow practice, skilled in leading offerings and solutions within collaborative presales environments. Proven expertise in launching innovative product offerings, enhancing client engagement, and consulting with key stakeholders to drive strategic initiatives aligned with business goals. Deep understanding of client needs from extensive consulting experience at leading firms such as IBM and KPMG.
Overview
11
11
years of professional experience
15
15
Certifications
12
12
Years of ServiceNow experience
8
8
Leadership experience
Work History
Management Director, ServiceNow Practice
NTT Data
Boston, MA
08.2023 - Current
- Lead the offerings and solutions function for the ServiceNow platform, fostering collaboration across sales and presales teams.
- Directed the launch of two significant product offerings within six months, overseeing all project phases from concept through to market introduction.
- Developed strategic training programs to enhance delivery capabilities, ensuring high adoption rates and operational excellence.
- Augmented the sales pipeline by securing up to three significant prospects as clients for newly launched offerings.
Senior Manager, GTM Strategy
IBM
Boston, MA
07.2021 - 07.2023
- Advised enterprise clients on optimizing their business processes using ServiceNow solutions, focusing on automation and efficiency.
- Collaborated with cross-functional teams to deliver tailored solutions that align with client-specific business needs and technological landscapes.
Manager Advisory
KPMG
Boston, MA
02.2013 - 07.2021
- Lead a team of ServiceNow HR specialists to analyze business requirements and consolidated back-office functions to streamline global HR service operations, generating $5M+ in annual cost savings and reducing email traffic by 20K+ emails/quarter
- Led 15+ cross-functional team across UX, QA, Dev, and PM to launch a cloud-based, integrated platform suite that jumpstarted clients’ Enterprise Service Management (ESM) transformation timelines by ~33%
- Partnered with C-Suite and operationalized 15+ development team across APAC, EMEA and Americas to deploy an AI-powered employee request management solution, boosting volume of automated self-service requests by 38%
Education
Bachelor of Science - Electronics And Communications Engineering
National Institute of Science & Technology (NIST)
Odisha, India 08.2000 - 08.2004
Skills
Strategic Planning and Execution
undefinedPast Experience
- Led multiple client facing engagements as a Technical Project Manager for Syntel Inc to implement ITSM, ServiceNow solutions from 2011 - 2013
- Worked as an ITSM Consultant/Architect for HP from 2008 - 2010 to migrate several data centers running on various ITSM tools to HP tool set including Service Manager
- Supported multiple US and APAC clients for BMC Remdey as an Application Support Engineer for BMC Software from 2007 - 2008
- Worked as an IT Consultant supporting internal Remedy application users and new enahncements for LogicaCMG from 2006 - 2007
- Provided quality assurance services to various clients as a Test Engineer for NTCS from 2004 - 2006
Certification
ServiceNow Certified Implementation Specialist - HRSD
Timeline
Management Director, ServiceNow Practice
NTT Data
08.2023 - Current
Senior Manager, GTM Strategy
IBM
07.2021 - 07.2023
Manager Advisory
KPMG
02.2013 - 07.2021
Bachelor of Science - Electronics And Communications Engineering
National Institute of Science & Technology (NIST)
08.2000 - 08.2004
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