Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Computers
Timeline
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Tanvi Patel

Tanvi Patel

Elk Grove Village,United States

Summary

Dynamic Violation Review Supervisor at RedSpeed Illinois with a proven track record in decision-making and leadership. Expert in enhancing quality assurance processes and training staff, resulting in improved operational efficiency. Recognized for problem-solving abilities and a detail-oriented approach, ensuring accurate violation processing and exceptional team performance.

Overview

7
7
years of professional experience

Work History

Violation Review Supervisor

RedSpeed Illinois
Lombard, Illinois
06.2024 - Current
  • Monitoring, reviewing, and audits violation processing for quality assurance.
  • Ensuring operators receiving sufficient training of RedCheck software system and in standard operating procedures, guidelines, and expectations.
  • Monitoring Operators' reviews of Violations for quality assurance. Scheduling training, motivating and evaluating operators' performance.
  • Identifies and implements improvements to department’s processes and procedures.
  • Handling customer complaints review for IL, FL and MD states of violations. Inquiring/ensuring all necessary details before responding to call center.
  • Reviewing and approving issuance of violations at all stages of approval and confirmation for Illinois and Georgia.
  • Generating daily work assignment reports and ensures assignments are being distributed accordingly.
  • Ensuring all print files that are available on server are formatted correctly before distributing any hard copies to customers.
  • If any errors are identified during file review, collaborate with the development team to resolve them before releasing the final files.
  • Completing performance appraisals for staff and discussing content with the Director of Operations prior to performance meetings.
  • Acts as a liaison relative to employee conflicts within the department and seeks the assistance of the Director of Operations and Human Resources in their resolution.

Violation Review Lead Operator

Redspeed Illinois
Lombard, United States
08.2021 - 06.2024
  • Assigning work on time everyday to team at start of shift and when they finished up task. Motivating team members & communicating for daily goals regularly by reviewing their numbers. Giving explanation in simple language to team member's questions, helping them to improve certain criteria for quality work.
  • Providing performance review of team to supervisor when scheduled yearly appraisal or 90-day appraisal. Communicating with team members regarding their errors, speed to make daily goals and providing brief suggestion/description in email if needed in order to make my team best.
  • Handling batching violations when it took time to reject manually or if false triggered by system and when early release scheduled for Georgia school.
  • Having a knowledge of Florida Redcheck system and processing FL confirms for the red light violation in FL.
  • Sending error emails to team and giving instructions to avoid making error in future with simple explanation. Helping team to make camera evaluation chart when site issue found. Reporting site issues immediately to supervisor if any missed by Operators.
  • Editing operator report weekly and submitting at the end of month to the supervisor, also making QC report every month for team member so they can review their errors and can improve on specific area.

Violation Review Operator/Training Coordinator

RedSpeed Illinois
Lombard, United States
03.2021 - 08.2021
  • Responsible for the accurate approval and rejection decisions of traffic images and videos for red light violations and speed violations. Giving training new hire members and ensures that they are getting sufficient knowledge about the company software system and following operating guidelines and expectations.
  • Explaining all reviewing guidelines, rejection guidelines to trainee thoroughly and help them to understand camera evaluation chart for reporting any site issues.
  • Review still images, videos and other data related to violations triggered by the red light enforcement camera or speed traffic enforcement cameras. Working in Registered owner information to confirm the violation.
  • Re-review trainee work and monitor their improvements as a new operator for daily goal criteria and plate image adjustment.
  • Helping trainee to make their weekly report. Giving weekly performance review of trainee to supervisor.

Certified Pharmacy Technician

CVS Health
Mount Prospect, Illinois
09.2018 - 02.2020
  • Achieved certificate of pharmacy Technician from National Healthcare Association (NHA).
  • Fill medication orders accurately and efficiently using the PPS system. Strong knowledge of all kind of drugs which are being processed in pharmacy area.
  • Assist the pharmacist with scanning and labeling of special program medication orders in the bulk area. Verified patient data and billing information efficiently.
  • Completed all the required training related to the pharmacy technician job duties at work in computers.
  • Help new pharmacy technician, ensuring their work accuracy and understanding level of the whole system and workflow.

Education

Master Of Engineering -

India

Bachelor Of Engineering -

India

Skills

  • Decision Making
  • Leadership and Teamwork
  • Problem solving
  • Listening
  • Result oriented
  • Quick learner
  • Detail oriented
  • Positive Mindset
  • Performance appraisal

Hobbies and Interests

  • Building relationship with team members
  • Want to learn new things
  • Enhancing knowledge about new things
  • Curiosity at the peak when learning new things
  • Drawing, Art and Craft work
  • Watching movie and Cricket match

Computers

Operating system: Windows Family

Microsoft suit: Word, Excel, Outlook, PowerPoint, Teams, Planner

Communication Tools: Email, Audio/Video conferencing tool

Internet Browsing Data

File Management and writing skills

Timeline

Violation Review Supervisor

RedSpeed Illinois
06.2024 - Current

Violation Review Lead Operator

Redspeed Illinois
08.2021 - 06.2024

Violation Review Operator/Training Coordinator

RedSpeed Illinois
03.2021 - 08.2021

Certified Pharmacy Technician

CVS Health
09.2018 - 02.2020

Master Of Engineering -

Bachelor Of Engineering -

India

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Tanvi Patel