Tanvi Patel
Hillsborough
Summary
Dedicated training professional with expertise in identifying skill gaps and developing targeted training programs in health services. Proven ability to enhance employee performance through data-driven evaluations and continuous learning initiatives, ensuring compliance with regulatory standards.
Overview
15
15
years of professional experience
Work History
Training Manager
SpecialtyRx, Northeast region
Ridgefield Park
06.2023 - Current
- Supervised trainers, provided ongoing guidance, and fostered a culture of continuous learning to enhance team capabilities.
- Collaborate with department managers and HR to identify skill gaps and training requirements through the analysis of employee performance and productivity.
- Facilitated training sessions and engaged participants via Zoom to improve learning outcomes.
- Manage training schedules around the clock, select instructional materials, and ensure all programs meet legal and regulatory requirements.
- Adjusted programs based on data from surveys, assessments, and performance metrics.
- Monitored industry trends and learning technologies to inform and enhance training strategy.
Systems Trainer
Specialty Rx
Ridgefield Park
06.2018 - 06.2023
- Developed and implemented end-user curriculum, including practice exercises, participants' manuals, e-learning modules, tip sheets, and workflow bulletins to support effective learning.
- Develop role-specific lesson plans that include workflow-driven teaching scenarios and with sample training environment to support the training scenario.
- Design and develop end-user competency reviews for better improvement.
- Designed and developed method for tracking and reporting end-user training statistics, ensuring accurate assessment of competency and success rates.
- Train all new on the pharmacy systems.
- Assist in the development of an ongoing education program based on regular analysis of data pertaining to end-user competence and confidence in using key and advanced functions in the system.
- Conducted one-on-one or remedial training for end-users.
- Provide go-live support for users on new applications.
- Provide remote training to regional locations.
- Facilitate teach back sessions and provide feedback.
- Deliver super user training.
- Adapted work schedule to enhance training accessibility and accommodate delivery needs.
- Oversaw daily class assignments to ensure smooth operations.
- Work with Department Managers to develop Training program.
- Develop and support training project and web-based curriculum.
Data Entry Supervisor
Specialty Rx
Roselle
07.2013 - 05.2018
- Filled prescriptions adhering to quality standards, productivity guidelines, and State Board of Pharmacy regulations.
- Entered prescription orders into computer system for accurate filling.
- Verify all information is complete on the prescription.
- Communicated with skilled nursing facilities to clarify and confirm prescription orders.
- Send incomplete, unclear or rejected prescription to appropriate nursing facility for resolution.
- Update patient profile with all the necessary information from prescription.
- Ensure that patient's allergies, therapies, and current medication are updated regularly in patient profile history.
- Recorded the status of orders and their delivery details in the system.
- Provided support for other pharmacy groups.
Pharmacy Technician
Specialty Rx
Roselle
07.2011 - 06.2013
- Prepared medications for clients by mixing, counting pills, and labeling bottles for proper dispensing.
- Labelled medication bottles for accurate prescription fulfillment.
- Received and verified prescriptions from physicians with Pharmacists to ensure accuracy.
- Obtained approval for prescriptions from the pharmacist to ensure compliance.
- Stocked and maintained daily inventory of medications to support efficient pharmacy operations.
Education
Certified as Pharmacy Technician -
State Board of Pharmacy
05-2026
Associate in Applied Science - Health Services Administration - Medical Insurance, Billing and Coding
Berkeley College
NJ09-2012
Bachelor in Pharmacy -
North Maharashtra University
India03-2002
Skills
- Training development
- Patient management system
- CPT/ICD-9 coding
- Framework LTC
- Framework ECM
- Docutrack
- Online learning platforms
- Microsoft Word
- Excel
- PowerPoint
- Data entry
Accomplishments
- Worked as a lead person for the department that I was promoted.
- Trained new hires for various different pharmacy departments on Systems since 06/01/18 to present.
Languages
- Hindi
- Gujarati
- Fluent in English
Timeline
Training Manager
SpecialtyRx, Northeast region
06.2023 - Current
Systems Trainer
Specialty Rx
06.2018 - 06.2023
Data Entry Supervisor
Specialty Rx
07.2013 - 05.2018
Pharmacy Technician
Specialty Rx
07.2011 - 06.2013
Certified as Pharmacy Technician -
State Board of Pharmacy
Associate in Applied Science - Health Services Administration - Medical Insurance, Billing and Coding
Berkeley College
Bachelor in Pharmacy -
North Maharashtra University