Tanvir Sadi
Paterson,NJ
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
2
2
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Stryker
Mahwah, NJ
08.2025 - Current
- Provided technical support for hardware and software issues, ensuring timely resolutions for end-users.
- Assisted in troubleshooting network connectivity problems, optimizing system performance across devices.
- Documented IT support processes and solutions, enhancing knowledge sharing among team members.
- Collaborated with cross-functional teams to maintain inventory of IT assets and track equipment usage.
- Conducted user training sessions on software applications, improving employee proficiency and productivity.
- Monitored helpdesk tickets to prioritize and address urgent requests efficiently within service level agreements.
- Used ticketing systems to manage and process support actions and requests.
IT Technician
VITAQUEST
West Caldwell, NJ
06.2024 - 08.2025
- Installed and configured computer systems, ensuring optimal functionality for end-users.
- Troubleshot hardware and software issues, providing timely resolutions to maintain operational efficiency.
- Assisted in network setup and maintenance, enhancing connectivity across the organization.
- Delivered technical support via phone and in-person, improving user satisfaction with IT services.
- Documented system configurations and procedures, contributing to knowledge sharing within the team.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
Education
Associate of Science - Computer Science
Passaic County Community College
05-2027
Skills
- Technical troubleshooting
- Microsoft outlook
- Software installation
- Ticket management
- Customer service
- Hardware troubleshooting
- ServiceNow
- Issue escalation
- Programming Languages: Java, C, Python, JavaScript
- Version Control: Git/GitHub
- Database: MS SQL Server
- Other: HTML, XML, CSS
Certification
CompTIA Network+ Certified: JTPV2JFF0KFE1F9V
ISTQB Certified Tester Foundation Level (CTFL) 24-CTFL-01550-USA
Timeline
IT Support Specialist
Stryker
08.2025 - Current
IT Technician
VITAQUEST
06.2024 - 08.2025
Associate of Science - Computer Science
Passaic County Community College