Tanya Adams

Dedicated Supervisor with track record of success ensuring productivity within demanding service environment. Effective team leader effective at meeting deadlines and ensuring highest standards of organization. Implements methodical and thorough approach to leadership. Seeking and maintaining a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

• Managed 25 monitor agents on Optum Growth Office’s COVID Tracing partnership program with the City of New York. Successfully managed daily operations and processes which included assessing operation impacts, technology changes, streamlining processes, and vendor management; Managed teams, mentored, and provided guidance to team leads, peers, and employees at various levels; Developed, implemented, and manages planning and logistics processes, while ensuring high levels of quality, accuracy, efficiency, and efficacy all approaches and strategies.
• Managed operations through the allocation of resources, scheduling deliverables, delegating daily responsibilities, evaluating challenges, and designing process, policies, and procedures that advance continuous improvements to operating logistics and workflows. Subject matter expert in conflict negotiation which resulted in increased client satisfaction from escalated concerns.
• Logistics Facilitated the implementation of new processes and procedures, monitored progress and reception, and analyzed results to organizational requirements; Streamlined operations which included streamlining client communication and timeline management that increased staff productivity, and operational efficiencies; Troubleshooted issues, managed complex problems, utilized diagnostic tools, and handling escalated client issues; Served as point of contact for patients with urgent medical needs to ensure proper communication and breakdown of information that resulted in enhanced crisis management; Monitors work queues, ensuring compliance and meeting and exceeding organizational metrics.