Dynamic, licensed healthcare consultant with a deep understanding of various insurance products and market strategies. Demonstrated ability to build lasting client relationships and effectively communicate complex information in understandable terms. Strong negotiation skills, leading to successful closure of deals and consistent growth in client base. Contributed to team efforts by surpassing sales targets and enhancing customer satisfaction through personalized service solutions. Core competencies include professionalism, integrity, and interpersonal skills.
Hi, I’m
Tanya Austin
Experienced Licensed Healthcare Advisor & Administrator
Brockport,NY
Summary
Overview
8
years of professional experience
Work History
Everise: EmblemHealth,Wellcare,UHC & Humana
Licensed Senior Benefits Advisor
08.2019 - Current
Job overview
- Executed diverse tasks in strict accordance with company procedures and regulations.
- Ensured adherence to HIPAA and CMS guidelines for securing client PHI and company info.
- Managed high volume customer inquiries on company guidelines, qualifications, and eligibility.
- Made independent decisions after analyzing supplied information.
- Initiate, conduct and adhere to online or physical client consultations ensuring comprehensive solutions.
- Increased operational efficiency by tracking and recording data systematically.
- Efficiently managed claims and benefits review.
- Consistently met and surpassed target insurance sales quotas.
- Achieved top agent ranking.
W.E.R Contracts LLCBrockport, New York
Secretary Manager
10.2017 - 11.2023
Job overview
- Supervised daily operations including scheduling shifts, assigning duties.
- Created and managed budgets for travel.
- Performed accounting or financial analysis.
- Handled confidential information with discretion and integrity.
- Entered data into databases accurately and efficiently.
- Provided HR administrative assistance.
- Scheduled meetings and appointments.
- Answered incoming calls, responded to emails, faxes and other inquiries from customers and vendors.
- Developed and maintained an efficient filing system for documents and records.
- Generated invoices for clients based on their orders or contracts.
- Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.
- Managed office operations and procedures including supply requisition, mail and package distribution and other administrative services.
- Performed basic bookkeeping duties such as reconciling accounts payable and receivable statements.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
ACSIA Partners LLCKirkland, Washington
Licensed Long-Term Care Specialist/Independent Contractor
05.2017 - 07.2019
Job overview
- Organized and facilitated a PowerPoint presentation, incorporating relevant data and statistics.
- Delivered prompt resolutions for consumer grievances.
- Ensured timely resolution of problems through comprehensive communication and investigation.
- Liaised with clients and insurance carriers to ensure timely claims processing.
- Leveraged various software including Excel, Google Sheets, Mediclaims, Diamond, and Facets.
- Tracked and analyzed relevant data, stats, and information for submission.
- Acted as a field underwriter, gathering comprehensive health history.
- Specialized in assessing risks and establishing insurable conditions.
- Led daily meetings with internal contacts, vendors, hospitals, and clients to prioritize transactions.
- Organized presentations to communicate key statistics.
Education
Medaille University
from Medical Services Administration
01.2018
University Overview
Acquired credits for
Health Information Management (BPS)
Skills
- Effective Problem Resolution
- Proficient in Task Prioritization
- Software Systems Proficiency
- Strong Interpersonal Skills
- HIPAA Regulation Adherence
- Comprehensive Product Expertise
- Analytical Thinking Skills
- Customer Engagement Methods
- Team Engagement Strategies
- Market research
Timeline
Licensed Senior Benefits Advisor
Everise: EmblemHealth,Wellcare,UHC & Humana
08.2019 - Current
Secretary Manager
W.E.R Contracts LLC
10.2017 - 11.2023
Licensed Long-Term Care Specialist/Independent Contractor
ACSIA Partners LLC
05.2017 - 07.2019
Medaille University
from Medical Services Administration
ACCOMPLISHMENTS
ACCOMPLISHMENTS
-Inspirational leadership skills
Practical motivation
- LinkedIn Learning
Leading with emotional intelligence
Managing and Analyzing Data in Excel (Office 365/Excel 2019)
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