Tanya Axtell
San Angelo,TX
Summary
Dynamic professional with extensive experience in claims processing and property management, notably at Kelly Services. Proven ability in claims analysis and customer service, enhancing operational efficiency and tenant satisfaction. Strong communicator and problem-solver, adept at fostering team collaboration and driving continuous improvement initiatives. Committed to delivering exceptional results in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Claims Tech
Kelly Services
11.2024 - Current
- Process claims by gathering necessary documentation and verifying policy details.
- Evaluate claim submissions for accuracy and completeness.
- Utilize claims management software to track and update case information.
- Conduct research on policies to support claim adjudication decisions.
Property Manager
Alpha Barnes/Asset Living (River Point Apartments)
03.2019 - 04.2024
- Managed daily operations of River Point Apartments, ensuring smooth and efficient property management.
- Supervised maintenance staff, facilitating timely repairs and enhancing tenant satisfaction.
- Conducted regular inspections to maintain property standards, identifying areas for improvement and compliance.
- Trained new employees on company policies, procedures, and best practices in property management.
- Reviewed lease agreements, ensuring accuracy and adherence to legal requirements while minimizing risks.
- Fostered strong relationships with residents, addressing concerns promptly to enhance community engagement and loyalty.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
General Manager
Best Western Palace Inn
08.2016 - 03.2019
- Oversaw budget management, ensuring optimal allocation of resources for maximum efficiency.
- Implemented performance metrics to evaluate team effectiveness and drive continuous improvement initiatives.
- Developed training programs to mentor staff, fostering skill development and enhancing team capabilities.
- Collaborated with cross-functional teams to align business objectives and improve overall service delivery.
- Established quality control measures, ensuring compliance with industry standards and improving customer satisfaction.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
General Manager
Best Western Plus Sweetwater
06.2012 - 08.2016
- Oversaw daily operations, ensuring exceptional guest experiences and service quality.
- Developed and implemented strategic marketing initiatives to enhance hotel visibility and occupancy rates.
- Managed budgeting processes, optimizing allocation of resources for improved financial performance.
- Led staff training programs, fostering a culture of excellence and continuous improvement among team members.
- Established partnerships with local businesses to drive customer engagement and community involvement initiatives.
- Streamlined operational workflows, enhancing efficiency in front desk management and housekeeping services.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
Education
Diploma - Basic Studies
Bronte High School
Bronte, TXCertificate - Nursing Aide
Texas State Technical College
SweetwaterCertificate - Computerized Accounting
American Commercial College
San Angelo, TXNA - Music / Journalism
Jacksonville Baptist College
JacksonvilleSkills
- Claims analysis
- Claims processing
- Microsoft office
- Liability determination
- Investigation techniques
- Claims investigation
- Teamwork
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Excellent communication
- Critical thinking
- Organizational skills
- Verbal and written communication
- Decision-making
- Computer proficiency
- Documentation skills
- Team building
- Data entry
Timeline
Claims Tech
Kelly Services
11.2024 - Current
Property Manager
Alpha Barnes/Asset Living (River Point Apartments)
03.2019 - 04.2024
General Manager
Best Western Palace Inn
08.2016 - 03.2019
General Manager
Best Western Plus Sweetwater
06.2012 - 08.2016
Diploma - Basic Studies
Bronte High School
Certificate - Nursing Aide
Texas State Technical College
Certificate - Computerized Accounting
American Commercial College
NA - Music / Journalism
Jacksonville Baptist College
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