Tanya Berryhill
Sterling,MI
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities.
Overview
31
31
years of professional experience
Work History
Remote Customer Service
Evole Telecommunication
Lansing, MI
03.2023 - 09.2024
- Responded to customer requests for products, services, and company information.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered constant flow of customer calls with minimal wait times.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
SERVICE ADVISOR
Feeny Chrysler Dodge Jeep Ram
Midland, MI
07.2021 - 12.2022
- Explained amount for expected services and provided detailed answers to customer questions
- Recommended additional, useful services to customers, which helped to increase overall sales
- Handled telephone inquiries regarding appointments and work in process.
- Consulted with clients to outline options and obtain permission to proceed with service
- Provided customer service through live chat, email and phone support.
SALES MANAGER
1-800 Radiator & AC
Freeland, MI
08.2016 - 06.2021
- Notified customers of delinquent accounts with attempt to collect outstanding amounts
- Arranged for debt repayment and established repayment schedule based on customer finances
- Processed payments over phone and set up recurring drafts.
- Trained staff members on effective sales techniques, boosting individual and group goal attainment
- Hired and motivated high-performing sales team.
- Developed and implemented new sales strategies to update product lines.
- Educated customers on product features and use to provide optimal service.
ASSISTANT PROPERTY MANAGER
Wicklow Apartments
Saginaw, MI
04.2006 - 09.2010
- Notified customers of delinquent accounts with attempt to collect outstanding amounts
- Collected monthly assessments, rental fees, deposits and payments.
- Reviewed completed applications and assessed household information against file history and program regulations
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion
- Worked professionally to handle client, vendor and public guest requirements.
- Recorded and updated customer personal accounts with accurate contact information.
Customer Care Associate
West Michigan Community Mental Health
Ludington, MI
01.1994 - 11.1998
- Greeted visitors, determined their needs and directed them to the appropriate personnel.
- Organized office operations and procedures, such as managing calendars, scheduling appointments, preparing reports and maintaining records.
- Answered incoming calls in a professional manner and directed callers to the appropriate personnel.
- Performed data entry tasks into various computer systems accurately and efficiently.
- Collected payments, issued receipts and updated accounts to reflect new balances.
- Followed HIPAA guidelines to ensure confidentiality of patient information.
- Accurately entered billing codes into the computer system for reimbursement purposes.
Education
Small Business Management
West Shore Community College
Skills
- Data Entry
- Appointment Scheduling
- Payment Processing
- Customer Service
- Email correspondence
- Computer Skills
- Account updating
- Call Center Operations
- Time Management
- High-energy attitude
- Microsoft Office
- Written Communication
- Multitasking
Timeline
Remote Customer Service
Evole Telecommunication
03.2023 - 09.2024
SERVICE ADVISOR
Feeny Chrysler Dodge Jeep Ram
07.2021 - 12.2022
SALES MANAGER
1-800 Radiator & AC
08.2016 - 06.2021
ASSISTANT PROPERTY MANAGER
Wicklow Apartments
04.2006 - 09.2010
Customer Care Associate
West Michigan Community Mental Health
01.1994 - 11.1998
Small Business Management
West Shore Community College
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