Tanya Bolte PharmD MBA
Colorado Springs
Summary
Seasoned Healthcare Manager and talented leader with 10 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Regional Pharmacy Operations Manager
Centura Health
07.2017 - Current
- Non-Profit Medical System Western Kansas, Colorado and Utah
- Key accomplishments include implementation of retail pharmacy , which resulted in $1.5M of additional revenue in first 24 months with no additional labor spend
- Designed and implemented remote order verification for 2 outlying hospital sites which provided reassignment opportunity for 2 pharmacist FTEs in outlying facilities
- Implemented inpatient pharmacy residency program at St
- Francis which resulted in increasing clinical engagement of pharmacists and resulting in positive net revenue for facility
- Acted as COVID-19 vaccination distribution hub for 19 Centura clinics through southern Colorado adding no additional labor costs
- Patient safety initiatives including quarterly pump library compliance review to drive library updates resulting in a decreased number of alarms by 24%
- Diversion monitoring modernization to include daily monitoring of overrides and behavioral considerations in auditing
- Tracking and trending perpetual list of medication-related patient safety issues which helped to uncover a cluster of hypersensitivity reactions related to a particular drug product
- Worked with Information Technology team to improve order sets through eliminating low-risk, low-occurrence drug interactions
- Deployed a decentralized pharmacy model to provide comprehensive clinical services including interdisciplinary rounding across facility and drug regimen reviews where required by CMS, using drug therapy management agreement while driving revenue through integrating discharge prescription filling into workflow
- Implemented Pyxis hardware and software upgrades, C-II Safe, Epic Inventory module, crash cart standardization and infusion service line
- Manage up to 59 direct reports’ training, performance and scheduling
- Inspired culture change to align with stated values through increased accountability and creation of collaborative team charter
- Increased engagement from second percentile to greater than eightieth percentile
- Decreased overtime expenses over 10X during the first year through strategic scheduling and communication of expectations
- Increased productivity metrics in the second year by 24% through census and acuity based labor management planning.
Supervisor
University of Missouri Columbia
01.2015 - 07.2017
- Academic medical system- 5 hospitals, 9 outpatient clinics
- Manage 16 direct reports’ training, performance, scheduling and student experiential learning
- Increased employee engagement as measured by tardiness, absenteeism and sick time to lowest rate within the pharmacy department
- Accomplished through setting clear expectations and accountability applied fairly
- Oversees annual drug spend of $30 million and provides annual projections to System Director of Pharmacy
- Figures are used to determine overall profitability, staffing levels and alignment with system-wide goals
- Championed 3 initiatives that increased volume growth 30% year over year
- Collaborated with prescribers to find and solve pain points in prescribing and refill process, positioning Mizzou Pharmacy Specialty as the provider of choice.
- Leveraged access to the EMR, thereby decreasing wait times and return trips to the pharmacy by 25%
- Targeted growth to high-margin, repeat patient populations through community outreach and media engagement
- Increased revenue 5% above projections through optimizing 340b purchases
- Integrating supplier pricing data with current PHS eligibility trends yielded an optimal purchase formula for the top 50 dispensed multi-sourced medications
- Process improvements including value-stream mapping, cross training, visual cues and process optimization were employed to find 20% greater overall efficiency in the first month after implementation.
- Educated staff on organizational mission and goals to help employees achieve success.
Pharmacist
University Hospital Pharmacy University of Missouri
01.2013 - 01.2015
- Managed daily operations for a team of 3 full-time pharmacists, 5 full-time technicians and 5 part-time technicians
- Provided daily direction and triaging of duties
- Engaged staff through championing strategic initiatives including bedside delivery and immunization programs
- Increased revenue growth through initiating specialty pharmacy program to cystic fibrosis population
- Established purchasing agreement with vendor for Orkambi, liaised with practice manager of Cystic fibrosis clinic to pharmacy- initiated insurance authorization and appropriate monitoring after initiation of treatment
- Re-introduced bedside-delivery program to impact 10X additional patients within two months of process change
- Worked cross-functionally to engage executive leadership, nursing, information technology, pharmacy and social work to increase buy-in for program
- Employed IT and staff to hard-wire process into EMR and make program sustainable and integrated into workflow
- Audit and ensure eligibility and compliance for 340b claims for outpatient orders
- Liaise between inpatient staff and outpatient staff to provide seamless care transition for average of 2000 unique discharges per month.
Pharmacist
Wal-Mart
01.2009 - 01.2012
- Provided performance improvement coaching to pharmacy and health and beauty department team members
- Scheduled associates in pharmacy according to strengths and availability
- Ensure compliance to third party audit requirements
- Co-ordinated third party audits to ensure documentation requirements and
- Interpret physician orders and dispense medications quickly and accurately
- Provided advice on a variety of health issues as needed by customers and associates.
Drug Information Pharmacist
OPA
01.2006 - 01.2007
- Drove ISO 9001 certification for telehealth portion of business
- Responses were documented in database and data was compared to best practices to implement standardized responses and methodologies
- Developed and reviewed standardized responses to common drug-use issues such as medications in lactation and pregnancy and medication use in pediatric population
- Reviewing and initial development of Detailed Documents for key clients including Pharmacists.
Pharmacist
Regional Hospital
01.2004 - 01.2005
- Consulted with physicians regarding optimal drug therapy
- Perform clinical pharmacy tasks including therapeutic drug monitoring of aminoglycosides, vancomycin, psychotropic medications and others as required
- Provide patient education and resources to nursing staff for drug information.
Education
MBA -
University of Missouri
2017
Doctor -
Univeristy of Washington
2014
Board Certified Pharmaceutical Specialties
District Of Columbia2012
Bachelor of Science - Pharmacy
University of Alberta
2004
Skills
- Formulary Management
- Training and mentoring
- Relationship building and retention
- Medicare and Medicaid process
- Difficult decisions
- FDA Drug Safety Guidelines
Certification
Multi Site Oversight Formulary Management Difficult Decisions Coaching and Mentoring Grow Clinical Services Translate Vision to Results Process Improvement Transitions of Care Improved Patient Safety 340b Adding Service Lines Building Agile Teams
Affiliations
American Society of Health System Pharmacists
Colorado Board of Pharmacy
Pennsylvania Board of Pharmacy
Timeline
Regional Pharmacy Operations Manager
Centura Health
07.2017 - Current
Supervisor
University of Missouri Columbia
01.2015 - 07.2017
Pharmacist
University Hospital Pharmacy University of Missouri
01.2013 - 01.2015
Pharmacist
Wal-Mart
01.2009 - 01.2012
Drug Information Pharmacist
OPA
01.2006 - 01.2007
Pharmacist
Regional Hospital
01.2004 - 01.2005
MBA -
University of Missouri
Doctor -
Univeristy of Washington
Board Certified Pharmaceutical Specialties
Bachelor of Science - Pharmacy
University of Alberta
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