Tanya Bournique
Indianapolis
Summary
Experienced with eligibility determination, client assessment, and regulatory compliance. Utilizes advanced problem-solving skills to handle complex cases efficiently. Track record of effective communication and collaborative teamwork in high-pressure situations.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Eligibility Specialist
Firefly Children & Family Alliance
02.2022 - Current
- As a eligibility specialist I oversee clients cases with reviewing documents, proccessing cases, submitting fraud referrals (if needed). Communnication with clients and providers
Home Base Case Manager
Firefly Children and Family Alliance
09.2023 - 06.2025
- Advocated for clients'' needs, securing necessary resources to promote their wellbeing.
- Trained new team members on best practices in home-based case management, fostering a culture of high-quality service delivery.
- Collaborated with multidisciplinary teams to provide comprehensive support for clients.
- Ensured compliance with federal regulations governing case management practice within a home-based setting.
Eligibility Specialist
Firefly Children and Family Alliance
02.2022 - 09.2023
- Reduced errors in eligibility determinations by maintaining thorough knowledge of program guidelines and regulations.
- Enhanced client satisfaction by providing timely and accurate eligibility determination for various assistance programs.
- Provided exceptional customer service through prompt response times, clear communication channels, and diligent follow-up practices.
- Ensured compliance with local, state, and federal regulations during all phases of the eligibility determination process.
Assistant Manager
Walgreens
12.2007 - 03.2022
- My duties were: Pharmacy Tech, Asst. Manger, Scheduling, Banking, Customer Service. Handling conflicts with clients.
Education
Master's degree - Mental Health Counseling
University of Phoenix-Online Campus
Tempe, AZ06.2025
Bachelor's degree - Criminal Justice Community Support
University of Phoenix-Online Campus
Tempe, AZ06.2025
Skills
- Advocate for North County Rape Crisis Center Santa Barbara California
- Pharmacy Technician Experience
- Advocate for CASA Indianapolis Indiana
- Medical Billing
- Crisis Intervention
- Administrative Experience
- Microsoft Office
- Typing
- Data entry
- Effective communication skills
- Microsoft office
- Telephone etiquette
- Interviewing
- Documentation and reporting
- Verbal communication
- Documentation and paperwork
- Appointment scheduling
Certification
- Court Appointed Specialist Advocate
- Rape Crisis Training
Timeline
Home Base Case Manager
Firefly Children and Family Alliance
09.2023 - 06.2025
Eligibility Specialist
Firefly Children and Family Alliance
02.2022 - 09.2023
Eligibility Specialist
Firefly Children & Family Alliance
02.2022 - Current
Assistant Manager
Walgreens
12.2007 - 03.2022
Bachelor's degree - Criminal Justice Community Support
University of Phoenix-Online Campus
Master's degree - Mental Health Counseling
University of Phoenix-Online Campus
Similar Profiles
MADISON TAYLORMADISON TAYLOR
Eligibility Specialist at Firefly Children And Family AllianceEligibility Specialist at Firefly Children And Family Alliance
Stephanie GrahamStephanie Graham
Outpatient Therapist at Firefly Children and FamiliesOutpatient Therapist at Firefly Children and Families
Sue Ann Lazell TreatSue Ann Lazell Treat
Direct Support Staff / Primary Support Staff / Program Coordinator / Regional Director at Alternative Opportunities / Preferred Family Healthcare / FireflyDirect Support Staff / Primary Support Staff / Program Coordinator / Regional Director at Alternative Opportunities / Preferred Family Healthcare / Firefly
Brooke LeavellBrooke Leavell
ER Registered Nurse at Community North HospitalER Registered Nurse at Community North Hospital
Nathan GrahamNathan Graham
Prototype Procurement Manager at Allison TransmissionPrototype Procurement Manager at Allison Transmission