Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Brown

Valley Stream,NY

Summary

I am a dynamic professional with over twenty two years of extensive experience, specializing in economic development and customer relations. I have a proven track record in managing complex projects and implementing innovative solutions that enhance operational efficiency with the Business Incentive Rate (BIR), the Economic Development Rate (EDR) and other incentive programs. I work closely with the New York City Economic Development Corporation (NYCEDC), Small Business Services (SBS), Empire State Development and various local county economic development agencies. I have a vast knowledge of the three commodities that our company provides.


I am skilled in analytical thinking and documentation management, fostering strong relationships with government and community relations, our large business customers and organizations to drive business growth and customer satisfaction while gaining acceptance and cooperation high level business decision makers internally and externally. I have excellent verbal and written communication, interpersonal and presentation skills.



Overview

22
22
years of professional experience

Work History

Senior Specialist

Con Edison, Inc
11.2014 - Current
  • Plan and develop CECONY and O&R's Economic Development Functions.
  • Administer the Business Incentive Rate (BIR- Rider J) for CECONY and assist in administering the Economic Development Rate (EDR-Rider H) for O&R.
  • Promote and market economic development incentives to attract, expand and retain businesses in the CECONY, O&R and RECO service territories.
  • Provide Recommendations to Law and Rate Engineering regarding program modifications during rate cases.
  • Represent the company at various events with business partners to promote company incentives and build relationships.
  • Manage complex projects with internal organizations from inception to completion, ensuring timely service installations while enhancing customer engagement and satisfaction.
  • Establish strong working relationships with Regional and Community Affairs, Energy Services/New Business, Energy Efficiency, Customer Operations and other internal departments through exceptional customer service and proactive communication efforts.

Corporate Customer Group Supervisor

Con Edison, Inc
11.2009 - 11.2014
  • Supervised daily operations of team, ensuring compliance with safety regulations and company policies.
  • Coordinated training programs for new employees, enhancing team performance and operational efficiency.
  • Implemented process improvements that streamlined workflows and reduced operational downtime.
  • Monitored performance metrics to identify areas for improvement and optimize resource allocation.

Call Center Supervisor

Con Edison, Inc
11.2007 - 11.2009
  • Supervised daily operations, ensuring adherence to quality and compliance standards.
  • Trained and developed call center agents, enhancing team performance and customer service skills.
  • Implemented process improvements, increasing efficiency in call handling and issue resolution.
  • Analyzed call metrics to identify trends, driving strategic adjustments for operational effectiveness.

Customer Service Representative

Con Edison, Inc
04.2003 - 11.2007
  • Resolved customer inquiries through effective communication and problem-solving techniques.
  • Mentored junior representatives on best practices for customer service excellence.
  • Developed training materials to improve onboarding processes for new team members.

Education

Organizational Leadership

Manhattan College
Bronx, NY
05-2017

Skills

  • Innovation management
  • Analytical thinking
  • Documentation management
  • Customer relations

Timeline

Senior Specialist

Con Edison, Inc
11.2014 - Current

Corporate Customer Group Supervisor

Con Edison, Inc
11.2009 - 11.2014

Call Center Supervisor

Con Edison, Inc
11.2007 - 11.2009

Customer Service Representative

Con Edison, Inc
04.2003 - 11.2007

Organizational Leadership

Manhattan College