Tanya Browner
Conyers,GA
Summary
Confident Job Title skillful at managing customer engagements, streamlining business processes and overseeing implementation of customized solutions. Self-motivated natural leader with over Number years of experience designing effective business solutions and leading Number-member team in project execution. In-depth knowledge of best business practices and processes.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Business Solutions Specialist
Citizens Trust Bank
Atlanta, GA
04.2019 - Current
- Drafted integration plans to ease assimilation of products into customers' business infrastructure.
- Performed proof of concept demonstrations, instructing potential customers on benefits of Cash Management products.
- Defined and described logistics of proposed projects to customers.
- Designed post-sale training curricula to educate customers on use and maintenance of Banking products.
- Recommended specific banking products to customers based on unique technical requirements of each.
- Developed and maintained long-term relationships with clients, fostering strong service bonds and encouraging return patronage.
- Developed post-sale technical processes for installation and technical support.
- Coordinated support responses to customer issues, verifying closure of concerns and correction of deficiencies.
- Performed detailed research of customer business structures to accurately tailor banking and cash management products to unique needs of each.
- Communicated with advertising and sales teams to integrate customer feedback into future promotional efforts.
Credit Card Specialist
Citizens Trust Bank
Atlanta, GA
11.2007 - 04.2019
- Supported continued monitoring, auditing and reporting to drive compliance and optimize credit card processing.
- Recommended products and services to meet customers' credit card and banking needs.
- Reviewed and verified vendor completeness and compliance to rectify billing disputes and fraud cases.
- Maintained product details and protocols to comply with contracts and disclosures.
- Developed and maintained tracking process for plastics and cardholder agreements to support business objectives and projected credit card volumes.
- Leveraged deep knowledge and understanding of banking industry to handle customer inquiries with increasing complexity.
- Fielded 120 incoming customer calls weekly to deliver high-quality solutions.
- Generated reporting to aid leadership with information to determine future credit card goals.
- Reviewed customer files on regular basis to make sure receivables were in sound condition.
- Conducted presentations to upper management and executive teams for loan recommendations.
- Prepared variety of different written communications, reports and documents.
Loan Administrator
Citizens Trust Bank
Atlanta, GA
09.2006 - 11.2007
- Provided support for document controls and worked with contract documents.
- Monitored due dates and deadlines and worked to submit all documents on time or early.
- Coordinated document exchange between departments, contractors, suppliers and customers.
- Carefully reviewed all documents and reports for completeness and accuracy.
- Proofread filenames, titles and submittal details to streamline submittal and avoid rejection.
- Scanned, filed and transmitted various documents and adhered to digital filing procedures.
- Checked accuracy and completeness of documents to identify deficiencies and recommend corrective actions.
- Enforced use of standardized forms and templates to achieve uniformity of communications across departments and functions.
- Created project control documentation to support needs of important projects.
- Maintained document archive and file server of approved documents and drawings to provide easy traceability and retrievability.
- Established and managed document distribution matrix and document control register.
- Managed technical documentation flow of engineering, project management and construction activities.
- Evaluated current document processes, suggested methods for change and implemented successful improvements.
- Liaised with project teams, vendors and third parties on documentation flow, handover and project close-out.
- Pitched in to assist Consumer Lending department with special projects and tasks.
Banking Specialist
Citizens Trust Bank
Atlanta, GA
05.2005 - 09.2006
- Formalized risk assessment models and developed standards for trend analysis for corporate use.
- Helped customers prepare documents required to complete transactions and process requests.
- Counted currency, coins and checks in cash drawer, night depository and ATM.
- Modeled catastrophic market scenarios to aid in business management planning, risk management and trend monitoring.
- Identified customer desires and goals through needs-based sales tactics.
- Collected cash and checks for deposit or processed withdrawals by examining checks for endorsements, verifying amounts, inputting into computer systems and printing receipts.
- Created independent tools to verify data and results of analytical systems.
- Presented products and services to customers using in-depth knowledge to answer questions.
- Investigated and resolved account issues by offering applicable options to customers.
- Cross-sold wide range of services and products to increase new business and expand existing customer relationships.
- Opened new accounts and made changes to existing accounts.
Education
Bachelor Of Science - Computer And Information Sciences
Kennesaw State University
Kennesaw, GAAssociate Of Science - Computer And Information Sciences
Gordon University
Barnesville, GASkills
- Business Analysis
- Recommendations for Action
- Spreadsheet Development
- Client Needs Assessment
- Workforce Training
- Reusable Knowledge Assets
- Interpersonal Communication Skills
- Executive-Level Presentations
- Customer Feedback
- Customer Communication
- Cost Analysis
- Identifying Opportunities
- Problem Resolution
- Best Practices
- Microsoft Excel
- Word Processing
- Documentation Management
- Information Processing
- Administration and Management
- Integrity and Dependability
- Model Development
Certification
- Consumer Lending Training - 2022
- Certified Time Management Specialist - 2019
- Certified Mircrost Excel Specialist - 2017
Timeline
Business Solutions Specialist
Citizens Trust Bank
04.2019 - Current
Credit Card Specialist
Citizens Trust Bank
11.2007 - 04.2019
Loan Administrator
Citizens Trust Bank
09.2006 - 11.2007
Banking Specialist
Citizens Trust Bank
05.2005 - 09.2006
Bachelor Of Science - Computer And Information Sciences
Kennesaw State University
Associate Of Science - Computer And Information Sciences
Gordon University