Tanya Bunch
Greenville,NC
Summary
Diplomatic Call Center Agent/Certified Nursing Assistant II versed in applying strong communication, problem-solving skills and polite, professional demeanor to resolve customer/patients issues and maximize satisfaction. Experienced in exceeding performance goals in fast-paced call center/medical environments. Trained in connecting with customers/patients to build positive relationships and strengthen loyalty.
Overview
10
10
years of professional experience
Work History
Carepartner- 36hour/week
Vidant Medical Center
Greenville, NC
03.2015 - 03.2021
- Engaged with patient family and friends to provide courteous, efficient visit experience.
- Administered personal nursing assistance in pre- and post-operative situations.
- Pulled patient records and transferred information to appropriate parties.
- Entered patient insurance in EPIC (EMR), demographic and health information into software and confirmed records.
Phlebotomist Technician- 45hours/week
Mako Medical Laboratories
Greenville , NC
11.2018 - 12.2019
- Labeled blood vials with critical information like time of collection, date and patient name.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
Unit Ward Clerk- 40hours/week
Universal Healthcare of Greenville
Greenville, NC
07.2011 - 02.2015
- Worked in high-volume Nursing Home department to answer telephone calls and route connections to appropriate departments or staff.
- Entered current information into records system and printed documents for appointments, files and patient use.
- Completed charts, staffing sheets and other documentation.
- Located and filed physical permanent records.
- Scheduled and confirmed patient appointments for diagnostic, surgical and consultation services.
- Managed unit call reception and routed calls to correct department.
- Set up patient charts and documented information in EPIC (EMR).
Education
Certificate - Pharmacy Technician
Lenior Community College
Trenton, NC10.2018
Certificate - Medical Billing And Coding
Wilson Fast Track Career Prep
Wilson, NC07.2017
Certificate - Certified Nursing Assistant I&II
Beaufort Community College
Washington, NC09.2004
High School Diploma -
Northside High School
Pinetown, NC05.1998
Skills
- Planning
- Collaboration
- Multitasking
- MS Office
- Leadership
- First Aid/CPR
- Computer skills
- Decision-making
- Flexible
- Customer service
- People skills
- Team management
- Data entry
- Insurance Verification
Timeline
Phlebotomist Technician- 45hours/week
Mako Medical Laboratories
11.2018 - 12.2019
Carepartner- 36hour/week
Vidant Medical Center
03.2015 - 03.2021
Unit Ward Clerk- 40hours/week
Universal Healthcare of Greenville
07.2011 - 02.2015
Certificate - Pharmacy Technician
Lenior Community College
Certificate - Medical Billing And Coding
Wilson Fast Track Career Prep
Certificate - Certified Nursing Assistant I&II
Beaufort Community College
High School Diploma -
Northside High School
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