Summary
Overview
Work History
Education
Skills
Timeline
Generic

Tanya Burney

Phoenix,AZ

Summary

Adept at fostering customer relationships and enhancing sales, my tenure at Lowes Home Improvement showcases a proven track record in upselling and client relations. Leveraging skills in needs assessment and complaint resolution,

Overview

17
17
years of professional experience

Work History

Sales Specialist Millworks

Lowes Home Improvment
08.2024 - Current
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.

Emergency Roadside Assistant

Owner
09.2023 - Current

Tire changes, jump starts, lockouts, and fuel deliveries. As well as relationships with customers and motor clubs, billing, training and 24/7 monitoring of dispatch software.

Sales Specialist Millworks

Lowes Home Improvment
10.2018 - 08.2023
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.

Property Fencing

Neil Bemus
08.2017 - 08.2018

Fenced horse and animal properties with no climb fencing. Provided product and labor of fencing of properties of five acres and more.

Sales Specialist Pro

Lowes Home Improvment
08.2013 - 08.2017
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.

Sales Specialist Pro

Lowes Home Improvment
09.2011 - 09.2013
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.

Sales Specialist Pro

Lowes Home Improvment
08.2009 - 08.2011
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.

Sales Specialist Pro

Lowes Home Improvment
12.2007 - 08.2009
  • Built rapport with customers and assessed needs to make product recommendations and upsell.
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
  • Built strong client relationships through consistent communication and effective problemsolving.
  • Provided first-rate service to all customers and potential customers.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Provided ongoing support to existing clients, maintaining a high level of satisfaction and encouraging repeat business.

Education

GED - General Education

Northland Pioneer College
Show Low, AZ
2006

Graduated - Dental Assistant

White Mountain School of Dental Assisting
Show Low, AZ
2003

Skills

  • Relationship Building
  • Client Relations
  • Customer service and care
  • Upselling and Cross Selling
  • Cold-calling
  • Account Management
  • Complaint resolution
  • Needs Assessment
  • Customer Service
  • Sales closing
  • Customer Relationship Building

Timeline

Sales Specialist Millworks

Lowes Home Improvment
08.2024 - Current

Emergency Roadside Assistant

Owner
09.2023 - Current

Sales Specialist Millworks

Lowes Home Improvment
10.2018 - 08.2023

Property Fencing

Neil Bemus
08.2017 - 08.2018

Sales Specialist Pro

Lowes Home Improvment
08.2013 - 08.2017

Sales Specialist Pro

Lowes Home Improvment
09.2011 - 09.2013

Sales Specialist Pro

Lowes Home Improvment
08.2009 - 08.2011

Sales Specialist Pro

Lowes Home Improvment
12.2007 - 08.2009

GED - General Education

Northland Pioneer College

Graduated - Dental Assistant

White Mountain School of Dental Assisting
Tanya Burney