Tanya Cross

To obtain a claims representative position in a well- established organization where I can utilize strong customer service and problem solving skills. Premier Performance Award 2017-2020 10+ years of Property and Casualty Insurance experience High level of energy and enthusiasm, helping the first customer to the last customer of the day Extensive knowledge of Microsoft office, Excel and Outlook etc. Able to identify and act upon potential sales opportunities Exceptional telephone and face to face personality, able to build rapport with any customer Knowledgeable and dedicated customer service professional with extensive experience in Claims insurance industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

• Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
• Used Microsoft Excel to develop inventory tracking spreadsheets.
• Brought in 100s new customers.
• Documented and resolve insurance payment issues which led to satisfied customers.
• Customer Relations - Earned highest marks for customer satisfaction, company-wide.
• Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
• Product Promotion - Up-sold products and motivated customers to upgrade current product plans.

• Licensed Insurance Representative - 2015-Current