Debra Blake
Norcross,GA
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
6
6
years of professional experience
Work History
Virtual Member Service Representative
S3 Shared Service Solutions
Norcross, GA
02.2022 - Current
- Helped large volume of customers every day with a positive attitude and focus on customer satisfaction.
- Assisted members with correcting account, service, and system issues by educating them on required forms and technical processes.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Learned and maintained anin-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
Virtual Customer Service Representative
Arise Virtual Solutions, Inc.
Miramar, FL
08.2016 - 01.2022
- Answered live online chats to give quick answers and solve problems faster.
- Resolved customer complaints by determining the cause of the problem, selecting the best solution, and expediting correction or adjustment.
- Troubleshot and resolved online ordering issues and concerns to promote a seamless ordering process for customers.
- Maintained a positive and professional attitude toward customers to foster positive experiences resulting in repeat online purchases.
Education
Some College (No Degree) - Mass Communications
Skills
- Upbeat and Positive Personality
- Courteous with a Strong Service Mindset
- Member Retention
- Customer Data Confidentiality
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Excellent Attention to Detail
- Reading Comprehension
- Bank Secrecy Act
- Communications Strategies
- Call Volume and Quality Metrics
- Providing Feedback
- Contact Management Systems
Timeline
Virtual Member Service Representative - S3 Shared Service Solutions
02.2022 - Current
Virtual Customer Service Representative - Arise Virtual Solutions, Inc.
08.2016 - 01.2022
Virginia State University - Some College (No Degree), Mass Communications