Tanya Daily
Housing Case Manager
Ogden,UT
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Knowledgeable Case Manager experienced in coordinating care for at-risk of, and homeless individuals. Proactive and resourceful with strong knowledge of community resources. Strong communicator with passion for helping others.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housing Case Manager
Lantern House
08.2022 - Current
- Offered friendly and efficient case management to patrons, handled challenging situations with ease.
- Assessed housing barriers of patrons and made referrals for further services and other resources.
- Completed housing evaluations and needs assessments.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges during homelessness.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
Thrift Store Manager
YCC
01.2019 - 08.2022
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Supervised guests at front counter, answering questions regarding products.
- Interacted well with customers to build connections and nurture relationships.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Education
Bachelor Of Science - Criminal Justice
Weber State University
Ogden, UTSkills
- Community Service Programs
- Reading Comprehension
- Customer Satisfaction
- Agency Collaboration
- Client Service
- Case Planning and Management
- Individual Treatment Plan Supervision
- Home Assessments
- Gathering Referrals
- Compassionate Care
- Resource Referrals
- Client Needs Assessment
- Data Entry
- Individualized Treatment Plans
- Spreadsheet Tracking
- Paperwork Organization
- Crisis Situations
- Treatment Options
- Tenant Rights
- Creative Solutions
- Complex Problem-Solving
- Residential Treatment
- Trauma Recovery
- Site Visits
- Active Listening
- Emotional Support
- Community Mental Health Programs
- Developing Patient Care Plans
- Tracking Client Progress
- Conflict Negotiation
- Supporting Daily Living Needs
- Visiting Patient Homes
- Coordinating Services
Accomplishments
- Achieved SOAR Certification through effectively attending training and passing the course work and exam.
Certification
- Case Manager Certification
Quote
Every day of our lives we are on the verge of making those changes that would make all the difference.
Mignon McLaughlin
Timeline
Housing Case Manager
Lantern House
08.2022 - Current
Thrift Store Manager
YCC
01.2019 - 08.2022
Bachelor Of Science - Criminal Justice
Weber State University
- Case Manager Certification
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