Summary
Overview
Work History
Education
Skills
Affiliations
Minor Degree
Timeline
Generic

Tanya De La Garza

San Antonio,TX

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth. Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills. Recent graduate with excellent research, technical and problem-solving skills. Detail-oriented and able to learn new concepts quickly. Dedicated student interested in applying excellent communication and interpersonal skills to a [Job Title] role. Experienced in data entry and handling money. Can quickly memorize product details and build customer relationships.

Overview

2
2
years of professional experience

Work History

IT Support Specialist

Citibank
San Antonio, TX
01.2002 - 03.2004
  • Provided technical support to clients via phone, email, and remote access.
  • Diagnosed system malfunctions and provided troubleshooting assistance.
  • Responded promptly to service requests from staff members.
  • Served as first point of contact for incoming technical service calls and emails.
  • Assisted customers with various types of technical issues via email, live chat and telephone.
  • Handled customer service issues by providing guidance or escalating for advanced support.
  • Walked customers through common phone hardware and software configurations to maximize service functionality.
  • Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.
  • Supported customers with online billing, access and account issues.
  • Identified opportunities to upsell technical products and services, boosting revenues to existing accounts.
  • Maintained positive working relationship with fellow staff and management.

Education

Bachelor of Arts - Psychology

Texas A&M San Antonio
San Antonio, TX
05-2024

Skills

  • Telephone Assistance
  • Customer Service Expertise
  • Application Support
  • Customer Support

Affiliations

  • I did volunteer work with The Guadalupe community center to help with sorting clothing for the needy.
  • I was the head of the food drive for Northwest Vista Science Department.
  • I also helped to organize Psychology Day with a psychology professor in charge.

Minor Degree

  • I have also earned a minor in Criminal Justice at Texas A&M University

Timeline

IT Support Specialist

Citibank
01.2002 - 03.2004

Bachelor of Arts - Psychology

Texas A&M San Antonio
Tanya De La Garza