Tanya Espana
Lynnwood,WA
Summary
Customer-oriented Worker exceptionally talented at maintaining top-rate customer service standards during high-volume, fast-paced operations. Successfully operates cash registers, prepares customer orders and organizes work stations. Tidy and hardworking individual possessing outstanding communication skills.
Overview
4
4
years of professional experience
Work History
Shift Leader
Auntie Anne's
07.2023 - Current
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
Concession Stand Worker
Joe's Concession Stand
09.2022 - Current
- Served drinks and snacks to patrons, maintaining professionalism, and supporting individual needs.
- Maintained clean, organized workspace according to operational standards.
- Consistently provided friendly service to promote better customer engagement.
- Maintained high standards of customer service in high-volume, fast-paced operations.
- Handled cash and processed payments, sorting bills, and maintaining records of transactions.
- Prepared quality products while maintaining proper food safety practices, portion control, and presentation within service goal times.
- Monitored inventory and notified management of deficiencies or shortages.
- Communicated stand offerings and answered guest questions regarding orders.
- Prepped food items for later use to save staff time during busy hours.
- Responded to customer complaints to help resolve issues.
- Cooked and packaged large batches of food prepared to order or kept hot until needed.
- Loaded perishable items into climate-controlled coolers to prevent food spoilage.
- Trained new employees and volunteers to operate cash register and properly prepare food.
Restaurant Hostess
Sankai
04.2021 - 02.2023
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Answered customer questions about hours, seating, and menu information.
- Prepared dining room for service by cleaning , organizing tables and placing table settings.
- Watched dining area staff to evaluate server loads and calculate accurate wait times.
- Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.
- Complied with food safety and food hygiene regulations to safeguard public health.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Used cash registers and credit card machines to cash out customers.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
- Developed and maintained up-to-date knowledge of menu items and daily specials to accurately respond to customer queries.
Education
High School Diploma -
Mountlake Terrace High School
Mountlake Terrace, WA06.2021
Skills
- Food Safety and Sanitation
- Workspace Maintenance
- Fast and Efficient Service Worker
- Reliable Team Worker
- Positive Interactions
- Food Handling
- Customer Order Recording
- Maintaining Clean Work Areas
- Prepare Orders
- Pack Deliveries
- Customer Engagement
Timeline
Shift Leader
Auntie Anne's
07.2023 - Current
Concession Stand Worker
Joe's Concession Stand
09.2022 - Current
Restaurant Hostess
Sankai
04.2021 - 02.2023
High School Diploma -
Mountlake Terrace High School
Similar Profiles
Gabriella GreggGabriella Gregg
Team Member at Auntie Anne's PretzelsTeam Member at Auntie Anne's Pretzels
Anthony AbounaderAnthony Abounader
Manager at Auntie Anne's PretzelsManager at Auntie Anne's Pretzels
John UviraJohn Uvira
Silent Partner at Moes Southwestern Grill, Cinnabon, Auntie Anne's,Silent Partner at Moes Southwestern Grill, Cinnabon, Auntie Anne's,