Tanya Fernandez
Los Angeles,CA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
Work History
Cashier
Vicente Foods
08.2004 - 08.2005
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
Receptionist
Nick Alexander Imports
08.2005 - 01.2006
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Increased customer retention rates through exceptional communication skills and problem-solving abilities.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
Sales Assistant
Nick Alexander Imports
01.2006 - 02.2011
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Organized promotional events to engage potential customers and generate new business opportunities.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
- Assisted customers with prompt and polite support in-person and via telephone.
- Gathered and prepared sales materials in preparation for sales meetings.
- Vehicle Test Drives with customers.
- Deliver Vehicles to customer homes.
Assistant GM & Finance Assistant
Nick Alexander Imports
02.2011 - 07.2014
- Managed inventory control processes to optimize stock levels.
- Coordinated event planning efforts for successful execution of special occasions and promotions.
- Addressed customer complaints promptly by providing appropriate resolutions that upheld the company''s reputation for excellent service standards.
- Managed GM's calendar.
- Filtered Incoming Phone calls.
- Submit credit reports.
- Funding Contracts in a timely matter.
- Assisted in recruiting, hiring and training of team members.
Executive Assistant
Nick Alexander Imports
07.2014 - 12.2016
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Managed executive calendars, scheduling meetings and appointments to optimize time.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Submitted Small Claims Filings and appeared in Court Cases on behalf of our GM.
Finance Manager
Nick Alexander Imports
12.2016 - 12.2018
- Streamlined loan approval processes for enhanced customer experience and faster turnaround times.
- Developed strong relationships with banks and other lending institutions to secure the best financing options for customers.
- Implemented ongoing training programs for sales staff on current financing products, incentives, and promotions.
- Collaborated with sales managers to develop effective strategies for overcoming financial obstacles during vehicle negotiations.
- Optimized dealership revenue by identifying opportunities for additional product offerings such as extended warranties and insurance packages.
- Provided exceptional customer service by addressing inquiries promptly, resolving issues efficiently, and maintaining open communication throughout the financing process.
- Maintained an organized workflow by prioritizing tasks effectively managing multiple client files simultaneously ensuring timely processing of all transactions.
Accounting
Nick Alexander Imports
01.2019 - 04.2022
- Reduced discrepancies in inventory counts by consistently double-checking work and cross-referencing data sources.
- Fostered a positive working environment that promoted teamwork while also recognizing individual accomplishments.
- Enhanced financial reporting accuracy by conducting thorough account reconciliations and resolving discrepancies promptly.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Handled day to day Bank Wires.
- Submitted cancellation refunds in a timely matter.
Customer Success & Hardware
Alaris
03.2022 - Current
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
- Boosted customer retention through diligent follow-up and relationship-building efforts.
- Provided technical support to clients, resolving issues promptly and maintaining strong customer relationships.
- Traveled to customer sites to provide prompt resolutions to issues.
- Download and setup software to tablets for customers.
- Configure label printers for customers.
- Create Purchase Orders with Quick Books for products.
- Expense and Invoice Customers with Quick Books.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines.
Education
High School Diploma -
Downey High School
Downey, CA06.2004
Skills
- Excel Sheets
- Infobahn
- Reynold & Reynolds
- Parse
- Quick Books
- Trello
- Pipedrive
- Confluence
- Technical Support
- Data Entry
- Problem Solving
- Team Collaboration
Languages
Spanish
Native or Bilingual
Timeline
Customer Success & Hardware
Alaris
03.2022 - Current
Accounting
Nick Alexander Imports
01.2019 - 04.2022
Finance Manager
Nick Alexander Imports
12.2016 - 12.2018
Executive Assistant
Nick Alexander Imports
07.2014 - 12.2016
Assistant GM & Finance Assistant
Nick Alexander Imports
02.2011 - 07.2014
Sales Assistant
Nick Alexander Imports
01.2006 - 02.2011
Receptionist
Nick Alexander Imports
08.2005 - 01.2006
Cashier
Vicente Foods
08.2004 - 08.2005
High School Diploma -
Downey High School
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