Tanya Ford
Charlottesville,VA
Summary
Seasoned, enthusiastic, and highly motivated with over 20 years of experience. Adept in overseeing operational progress and leading teams to achieve strategic business objectives through focused sales building with specific focus in customer service and satisfaction.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
10
10
years of professional experience
1
1
Certification
Work History
General Manager
Little John's
10.2023 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed diverse team of 20 or more professionals, fostering positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
District Manager
Sticks Kebab Shop
04.2020 - 10.2023
- Supervised various locations, enforcing high-quality standards of operation.
- Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within district.
- Boosted employee morale by creating positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
Assistant General Manager
Dr. Ho's Humble Pie
11.2018 - 04.2020
- Communicate financial goals and implement into daily operations
- Synchronize with management team to meet long-term financial goals
- Invoice processing to ensure longevity of local vendor contracts
- Uphold alcohol safety regulations in sales and service
- Elevate public relations through social media platform
- Oversee training and development of new and experienced staff
- Ensure overall guest satisfaction through customer service excellence
- Utilize guest feedback to implement menu and ambiance modifications
Kitchen Manager
Grit Coffee
06.2016 - 04.2020
- Determine procedures and schedule to meet and exceed financial goals
- Ensure compliance of food safety and storage regulations
- Recruit, train and develop new and experienced crew members
- Regulate inventory and ordering dictated by sales, demand, and cost
- Skillfully interact with external vendors to obtain best quality and price
- Engage and encourage guest feedback to implement positive changes
- Coordinate with owners to develop new recipes and menu pricing
- Oversee preparation and cooking process to ensure guest satisfaction
Shift Supervisor
The Downtown Grille
08.2015 - 05.2019
- Demonstrate excellence in guest service
- Apply feedback and direction provided to meet financial plan
- Disseminate information provided during conference calls and meetings
- Coordinate with team to ensure efficiency and guest satisfaction
- Respond to guest inquires and elevate concerns to appropriate level
- Ensure delivery and correctness of orders according to agreed time
- Coordinate with fellow trainers and management to develop team
Education
Associate of Applied Science (AAS) -
Blue Ridge Community College
Weyers Cave 01.2011
Skills
- Customer Service
- Team Building
- Communication
- Time Management
- Invoice Processing
- Inventory Management
- Scheduling
Certification
- Managers' Alcohol Responsibility Training (MART), Virginia ABC
- ServSafe Manager, Virginia Department of Health
- TiPS Certified, Virginia ABC
Timeline
General Manager
Little John's
10.2023 - Current
District Manager
Sticks Kebab Shop
04.2020 - 10.2023
Assistant General Manager
Dr. Ho's Humble Pie
11.2018 - 04.2020
Kitchen Manager
Grit Coffee
06.2016 - 04.2020
Shift Supervisor
The Downtown Grille
08.2015 - 05.2019
Associate of Applied Science (AAS) -
Blue Ridge Community College
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