TANYA FRANCO
San Jose,CA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. A hardworking team player, excels in completing various clerical tasks and providing valuable staff support. Resourceful and experienced, brings expertise in customer service, travel, and event coordination. Known for attention to detail and strong organizational skills, reliable team player who can handle multiple projects simultaneously with a high degree of accuracy.
Overview
20
20
years of professional experience
Work History
Lead Server
La Foret Restaurant
2005.02 - Current
- Managed high volume dining periods with effective time management and strong multitasking abilities.
- Promoted a positive workplace culture through teamwork, open communication, and mutual support among coworkers.
- Cultivated warm relationships with regular customers.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Supported other staff members during busy shifts by stepping in wherever needed to maintain smooth operations.
- Coordinated with event planners and clients, ensuring smooth event execution and meeting expectations.
- Demonstrated flexibility in adapting to last-minute changes, including guest count adjustments, menu modifications, or event schedule alterations.
- Trained new staff members on proper serving techniques, company policies, and customer service standards.
- Contributed to successful events through proactive problem-solving and attentive customer service, earning recognition from clients and supervisors alike.
Aministrative and Event Coordinator
DeWinter Group
2022.02 - 2024.08
- Adapted quickly when faced with unexpected challenges or changes in plans, maintaining composure while finding effective solutions.
- Managed event logistics and operations.
- Collaborated with cross-functional teams to ensure seamless event execution and positive outcomes.
- Brainstormed and implemented creative event concepts and themes.
- Facilitated smooth transitions between event segments by creating detailed schedules and providing clear communication to staff and participants.
- Answered phone calls and responded to inquiries from customers, vendors and other external contacts.
- Facilitated smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arose.
- Provided exceptional administrative support to executive staff members through meticulous organization skills and attention to detail.
- Negotiated with vendors for office supplies, securing cost savings while maintaining quality.
- Managed inventory of office supplies, ensuring essential items were always in stock.
- Coordinated large-scale events, ensuring smooth execution and positive attendee feedback.
- Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
- Coordinated company events, fostering team building,meetings and boosting overall morale.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
Medical Assistant
Kaiser Permanente
2017.10 - 2022.02
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Conducted patient intake interviews, recording and documenting relevant information.
Education
Certification - Medical Assistant
Everest
San Jose, CA05.2011
Skills
- Problem-Solving
- Attention to Detail
- Team Leadership
- Positive and Friendly Attitude
- Organization and Efficiency
- Teamwork and Collaboration
- Executive Support
- Meticulous attention to detail
- Travel Coordination
- Time Management
- Event Planning
- Multitasking and Organization
Timeline
Aministrative and Event Coordinator
DeWinter Group
2022.02 - 2024.08
Medical Assistant
Kaiser Permanente
2017.10 - 2022.02
Lead Server
La Foret Restaurant
2005.02 - Current
Certification - Medical Assistant
Everest
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