Tanya Gonzalez
Summary
Kind, friendly and supportive team player with positive energy and a can-do attitude on the job and off. Making it my priority to build an environment where the work is efficient and enjoyable, for me and my fellow colleagues. Making the stores needs become my needs as the day goes along. As well as making it my focus to ensure the guests have a pleasant visit and leave the store with a fulfilling experience. Striving to take on challenges and obstacles with an attitude focused on meeting them and going above and beyond when solving them and using them as learning opportunities and growth experiences.
Overview
9
9
years of professional experience
2013
2013
years of post-secondary education
1
1
Certification
Work History
Retail Sales Associate
Krispy Kreme
Burbank
06.2017 - Current
- Welcomed guests with warm greetings and providing them with current information about deals and specials including limited time products and promotions, as well as helping them sign up for rewards program.
- Assisted customers with product selection and inquiries.
- Suggested sales to guests such as up sales on better deals.
- Operated cash register, processed transactions, and handled payments.
- Always closed sales with friendly farewells.
- Maintained store cleanliness, organized product displays, restocking and checking product quality.
- Organized displays to attract customers and encourage sales.
- Stayed on top of online ordering and kiosk orders.
- Prepared and served fresh donuts and beverages to customers.
- Pre-packaged products for time efficiency needs.
- Inspected finished products for defects before packaging and handing them over to customers.
- Tracked inventory levels throughout the day and restocked items as needed.
- Maintained quality of store equipment and regularly used implements.
- Worked always as a team to complete large tasks and orders to ensure the success of the sales and customer experiences.
- Helped my fellow coworkers with growth and learning of the job and helped them pick up new skills throughout.
- Handled customer complaints in a professional manner.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Ensured that customers and fellow working members have a positive and happy experience visiting the store and working together.
Education
John Burroughs High School
Burbank, CaliforniaSkills
- Customer service
- Problem solving and faster solution finding skills
- Cash handling and POS system knowledge
- Product knowledge and product quality observation skills
- Training knowledge
- Ability to work under pressure and still provide good service with proper timeliness
- Efficient multitasking abilities
- Friendly communication skills when it comes to complex situations like complaints and disputes
Languages
Spanish
Native/ Bilingual
Certification
- California Food handler certified
Affiliations
- Hiking and walking my dogs is my favorite thing to do when I have time for myself.
- Making my own tea mixes at home, iced and hot. A better way so stay away from unhealthy sodas and other soft drinks.
- I love experimenting with different fruits to get a yummy flavor for my homemade smoothies.
- Catching up on a fantasy novel or movie is my favorite down time.
- And being with friends and family is my priority in life. Going out and exploring or just being together, as well as surrounding myself with positive people and those who will support and help me grow as a person who wants to do more for those I encounter.
References
References available upon request.
Timeline
Retail Sales Associate
Krispy Kreme
06.2017 - Current
John Burroughs High School