Tanya Graham
Summary
Detail-oriented and efficient Order Processor with over 10 years of experience in administrative support, customer service, and data entry. Proven ability to streamline processes, manage high volumes of orders, and ensure accuracy in billing and inventory. Recognized for strong problem-solving skills, attention to detail, and ability to meet tight deadlines in fast-paced environments. Proficient in QuickBooks, Salesforce, and Microsoft Office Suite, with exceptional organizational and multitasking capabilities. Dedicated to delivering exceptional service and achieving company objectives.
Overview
17
17
years of professional experience
Work History
Order Processing Specialist
Timberlake Cabinetry
08.2017 - Current
- Process and release cabinet orders via Builder websites such as Supply Pro/Builder Pro.
- Schedule and assign cabinet and countertop installations while coordinating delivery dates.
- Managed approximately 60 orders per day from builders
- Maintain accurate records in proprietary systems, including Maestro and Order Billing System.
- Communicate with customers and builder operations to resolve scheduling conflicts and product changes.
- Respond promptly to customer inquiries, troubleshoot issues, and ensure high satisfaction levels.
- Consistently meet or exceed deadlines while processing forecasts and maintaining data integrity.
- Provided detailed project estimates that accurately reflected labor costs, materials, and timelines for completion.
Call Center Agent
PayPal
04.2016 - 05.2017
- Handled customer inquiries via phone and email, ensuring resolution of billing and account issues.
- Provided accurate product and service information while documenting interactions in Salesforce.
- Assisted customers with payment processing and order tracking, maintaining high customer satisfaction.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Offered technical assistance for customers experiencing difficulties with online processes or software applications related to company products or services.
- Manage 90+ incoming calls per day with positive attitude and focus on customer satisfaction.
- Adapted communication style to meet diverse customer needs, creating positive experiences for all callers.
Bank Teller
First Bank
01.2015 - 06.2015
- Conducted daily audits of cash drawer, ensuring accuracy and compliance with bank policies.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Monitored and reported suspicious activity in line with bank security policies.
- Arranged monies received in cash boxes and coin dispensers according to denomination.
- Assisted customers with banking needs and inquiries.
Cashier
McDonald's Restaurant
10.2010 - 01.2015
- Demonstrated adaptability by quickly learning new menu items and promotions, effectively communicating relevant information to customers.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Inform customers of any special or new deals that the company has introduced
- Take orders by punching them into the database and repeat orders to ensure accuracy
- Followed safety procedures to prevent foodborne illness and allergens. Served food, beverages and desserts to customers in such settings as take-out counters of restaurants and lunchrooms, business and industrial establishments, hotel rooms and cars.
- Prepared and deliver meals to individuals with special dietary needs
Office Assistant
South Bronx Job Corp Academy
01.2008 - 08.2010
- Supported administrative staff with scheduling, data entry, and correspondence.
- Managed office inventory, filing systems, and payroll records, ensuring compliance with company policies.
- Maintained detailed records to support audit readiness and improve operational efficiency.
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Coordinated and scheduled meetings and appointments.
- Assisted with onboarding of new employees.
Education
High School Diploma -
Adult Education School
St. Croix, USVI10-2013
Associate Degree in Business Administration - Business Administration
South Bronx Job Corp
The Bronx, NY01-2010
Skills
- Order Management & Fulfillment
- Data Entry (50 WPM) & Database Management
- Inventory Tracking & Process Monitoring
- Customer Service & Problem Resolution
- Billing & Account Reconciliation
- Scheduling & Workflow Coordination
- Software Proficiency: QuickBooks, Maestro, Salesforce, OBS,Encore,Maestro,Microsoft Office Suite
- Remote Team Collaboration & Communication
- ERP systems
- Adaptability
- Shipping and receiving
Timeline
Order Processing Specialist
Timberlake Cabinetry
08.2017 - Current
Call Center Agent
PayPal
04.2016 - 05.2017
Bank Teller
First Bank
01.2015 - 06.2015
Cashier
McDonald's Restaurant
10.2010 - 01.2015
Office Assistant
South Bronx Job Corp Academy
01.2008 - 08.2010
High School Diploma -
Adult Education School
Associate Degree in Business Administration - Business Administration
South Bronx Job Corp
Similar Profiles
JAMES VOZIKISJAMES VOZIKIS
National Account Manager at Timberlake CabinetryNational Account Manager at Timberlake Cabinetry
Anthony RobinsonAnthony Robinson
Service Technician at Timberlake CabinetryService Technician at Timberlake Cabinetry
Alejandra Ramirez MacielAlejandra Ramirez Maciel
Order Processing Specialist at Timberlake CabinetryOrder Processing Specialist at Timberlake Cabinetry