Tanya Green
Huntsville,AL
Summary
Retail Store Manager with expertise in team leadership and customer relationship management. Demonstrated success in inventory control and operational optimization, resulting in increased sales and efficiency. Recognized for enhancing service standards and improving team performance through effective training and conflict resolution. Proven ability to drive customer satisfaction and achieve operational success in fast-paced retail environments.
Overview
10
10
years of professional experience
Work History
Retail Store Manager
Petsense by Tractor Supply
Huntsville, Alabama
02.2020 - Current
- Managed daily store operations, ensuring compliance with company policies.
- Trained and supervised staff, enhancing customer service standards.
- Oversaw inventory management, organizing stock replenishment processes.
- Executed promotional displays, ensuring product placement adhered to company guidelines.
Customer Relations Manager
Quinault Beach Resort And Casino
Ocean Shores, Washington
03.2021 - 05.2023
- Oversaw daily bar and kitchen operations at premier resort and casino.
- Supervised staff to deliver high-quality service in fast-paced environment.
- Coordinated inventory management to optimize stock levels and reduce waste.
- Created training programs to improve employee skills and service standards.
- Managed customer inquiries via phone and email for timely resolutions.
- Developed training materials to strengthen team knowledge on customer service protocols.
Assistant Manager
Safeway
Lake Stevens, Washington
07.2018 - 01.2020
- Supervised cashier team to optimize customer service and operational efficiency.
- Trained new cashiers on register procedures and effective customer interaction techniques.
- Managed cash handling and daily register reconciliation, ensuring accuracy.
- Assisted customers with inquiries to improve overall shopping experience.
- Coordinated team schedules to ensure adequate coverage and efficiency.
- Oversaw daily operations to maintain high service standards.
- Assisted in developing training programs for new employees.
Sorter Operations Associate
UPS
Seabeck, Washington
11.2017 - 08.2019
- Operated sorting equipment to process packages efficiently.
- Maintained safety protocols during sorting and handling of packages.
- Identified and reported damaged packages for further action.
- Assisted in organizing packages by size and destination.
- Followed company policies to ensure compliance with regulations.
- Communicated effectively with supervisors for task coordination.
Order Picker & Packer
Georgetown Gardens warehouse
Seattle, WA
03.2015 - 06.2017
- Operated forklifts to move products within the Georgetown Gardens warehouse.
- Picked and packed orders according to customer specifications and inventory requirements.
- Sorted incoming shipments and organized products on designated storage racks.
- Utilized handheld scanners for tracking inventory accuracy during order fulfillment.
- Collaborated with team members to fulfill daily order picking goals effectively.
- Assisted in loading and unloading delivery trucks to streamline operations.
- Maintained cleanliness and organization of work area to ensure safety standards.
- Ensured that all safety regulations were followed while performing work duties.
- Recorded accurate data on daily picking reports, including number of items picked, location in warehouse and any discrepancies found during inspection process.
- Labeled boxes and placed in outbound collection areas.
- Cleaned and organized aisles, work stations, and floors to promote operational productivity.
- Limited damage to products and orders by using care when choosing items.
Education
Some College (No Degree) - Medical Assistant/Receptionist
Bryman Vocational School
Everett, WASome College (No Degree) - Administrative Assistant
South Seattle Community College
Seattle, WASkills
- Inventory management
- Visual merchandising
- Employee training
- Customer relationship management
- Promotional execution
- Team leadership
- Budgeting and forecasting
- Staff scheduling
- Conflict resolution
- Sales leadership
- Highly motivated
- Store maintenance
- Recruitment and hiring
- Cash handling
- Time management
- Merchandising
- Strong multi-tasking
- Hiring and training
- Store operations
- Merchandise planning
- Inventory control
- Reporting and documentation
- Sales growth
- Customer service
- Retail employee training
- Staff management
- Promotions management
- Operations oversight
- Quality assurance mindset
- Scheduling
- Loss prevention
- Hiring management
- Payment processing
- Retail operations
- Coaching and mentoring
- Shrinkage control
- Staff relations
Timeline
Customer Relations Manager
Quinault Beach Resort And Casino
03.2021 - 05.2023
Retail Store Manager
Petsense by Tractor Supply
02.2020 - Current
Assistant Manager
Safeway
07.2018 - 01.2020
Sorter Operations Associate
UPS
11.2017 - 08.2019
Order Picker & Packer
Georgetown Gardens warehouse
03.2015 - 06.2017
Some College (No Degree) - Medical Assistant/Receptionist
Bryman Vocational School
Some College (No Degree) - Administrative Assistant
South Seattle Community College