Tanya Gurrusquieta
Dallas,TX
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
Work History
Receptionist/Sales
Good Vision Optical
Dallas, TX
05.2024 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and checking insurances.
- Assisted customers in selecting frames and lenses based on their prescription needs and personal style preferences.
- Increased store revenue through effective sales techniques and product knowledge.
Personal Shopper
Walmart
Dallas, TX
12.2022 - 04.2023
- Bagged groceries carefully to keep products in perfect condition, separated fragile products and kept frozen and perishable foods cold or fresh
- Secured and stored items until customer pickup
- Satisfied customers with quick, accurate service under tight deadlines
- Greeted customers and answered product or service questions
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly
Team Member
Walmart
Dallas, TX
10.2021 - 02.2022
- Developed positive customer relationships through friendly greeting and excellent service
- Addressed customer needs, responding to specific requests
- Worked hard to learn required tasks quickly to maximize performance
- Recovered and organized stock throughout each shift to keep racks customer-ready
- Recovered clothing items from fitting rooms and returned to specified department areas
- Performed stock processing by filling and stocking floor racks and backstock racks
- Communicated item availability with retail team members and shoppers
Utility Clerk/Stocker
Elrod's Cost Plus
Dallas, TX
05.2021 - 09.2021
- Gathered shopping carts abandoned within store aisles and around parking lot to return to appropriate storage location and make available for customers entering store
- Responded to store associate requests for assistance announced over store intercom system, supporting floor operations
- Emptied garbage cans and carried waste to designated disposal areas, maintaining sanitary environment and preventing unpleasant smells or unclean appearance
- Stocked shelves with new merchandise and checked for outdated or damaged items
Workplace Learning Entrepreneurship Survey Lead
Farmers Market
Dallas, TX
07.2018 - 07.2018
- Surveyed over 20 local entrepreneurs at the Dallas Farmers Market
- Identified skills and requirements in order to be a successful entrepreneur
Education
High School Diploma -
Moises E Molina High School
Dallas, TX05.2022
Associate of Arts -
Mountain View College
Dallas, TX05.2022
Skills
- Work ethic
- Analytical
- Team building
- Critical thinking
- Decision-making
- Supervision & leadership
- Planning & organizing
- Reliable & trustworthy
- Organization
- Training & development
- Microsoft Office
- Multitasking
- Customer service
- Flexible schedule
- Active listening
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Receptionist/Sales
Good Vision Optical
05.2024 - Current
Personal Shopper
Walmart
12.2022 - 04.2023
Team Member
Walmart
10.2021 - 02.2022
Utility Clerk/Stocker
Elrod's Cost Plus
05.2021 - 09.2021
Workplace Learning Entrepreneurship Survey Lead
Farmers Market
07.2018 - 07.2018
High School Diploma -
Moises E Molina High School
Associate of Arts -
Mountain View College