Tanya Hatcher
COPLAY,PA
Summary
Focused Accounting professional with 11 years of experience maintaining financial records and reviewing account activity. Proven track record of developing accurate spreadsheets and delivering organized reports with Excel. Accomplished in taking on tasks within strict deadlines while prioritizing urgent needs.
Enthusiastic customer service agent eager to contribute to team success through hard work, attention to detail and excellent organizational skills. . Motivated to learn, grow and excel in customerservice.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer service position. Ready to help team achieve company goals.
Experienced customer service with over 11 years of experience. Excellent reputation for resolving problems and improving customer satisfaction.
Dedicated customer service professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
24
24
years of professional experience
Work History
Accounts Receivable
Iqor
Allentown, PA
09.2010 - Current
- Managed and responded to correspondence and inquiries from customers and vendors.
- Reconciled accounts, managed audits and updated financial records with remarkable accuracy.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Server Shift Leader
Red Robin
Allentown , PA
02.2007 - 07.2010
- Cultivated warm relationships with regular customers.
- Handled table service and other dining room tasks to address shortfalls due to unexpected absences or unusual service volumes.
- Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Bussed and reset tables to keep dining room and work areas clean.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Checked identification for minimum age for sale of alcoholic beverages.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Inventory Control Specialist
48 Hours Video
Allentown , PA
03.2002 - 01.2007
- Audited and corrected discrepancies in inventory numbers.
- Completed physical inventory counts each month.
- Recorded information, shortages and discrepancies to keep records current and accurate.
- Completed daily cycle counts to maintain accuracy of records.
Server
Brass Rail Restaurant
Allentown, PA
05.1998 - 01.2002
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Explained menu items and suggested appropriate options for food allergy concerns.
Education
Liberty High School
Bethlehem, PA06.1992
Skills
- Strong Organizational Skills
- Debt Collections
- Supply Inventory Control
- Multitasking and Time Management
- Ease with Computers and Technology
- Customer Satisfaction
- Microsoft Excel
- Account Investigations
- Customer Support Needs Assessment
- Payment Collection
- Highly Efficient and Productive
- Daily Reports
- Spreadsheet Tracking
- Cash Drawer Management
- Staff Orientation and Training
Timeline
Accounts Receivable
Iqor
09.2010 - Current
Server Shift Leader
Red Robin
02.2007 - 07.2010
Inventory Control Specialist
48 Hours Video
03.2002 - 01.2007
Server
Brass Rail Restaurant
05.1998 - 01.2002
Liberty High School
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