Tanya Herrera
Houston,TX
Summary
Skilled in effective communication, conflict resolution, and creating positive experiences. Adept at creating engaging, safe environments and handling challenges with empathy and professionalism
Overview
6
6
years of professional experience
Work History
Customer Service Cashier
Food Town Grocery Stores
8800 West Sam Houston Pkwy
04.2018 - 07.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
Paraprofessional
Bush Elementary School
9730 Dr Stroud Houston Tx
08.2020 - 10.2022
- Improved classroom management by assisting teachers with behavioral interventions and monitoring student progress.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
Front Desk Receptionist
The Endocrine Center
10837 Katy Fwy , Houston TX
11.2022 - 09.2024
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
Registered Behavior Technician
Action Behavior Centers
6508 Hwy 90 Alt Sugarland
10.2024 - 2026
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Observed, monitored and recorded problem behaviors through accurate behavior-consequence data collection, graphs, and anecdotal notes.
- Maintained detailed records of client progress, enabling data-driven decision making for intervention adjustments and goal development.
- Supported client using principles of applied behavior analysis.
Education
Elsik High School
12691 Highstar Skills
- Time management skills
- Team collaboration
- Customer service excellence
- Effective communication
- Data collection
- Documentation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Registered Behavior Technician
Action Behavior Centers
10.2024 - 2026
Front Desk Receptionist
The Endocrine Center
11.2022 - 09.2024
Paraprofessional
Bush Elementary School
08.2020 - 10.2022
Customer Service Cashier
Food Town Grocery Stores
04.2018 - 07.2020
Elsik High School